Wednesday, September 12, 2012 2:14:59 PM
Location: Regina, SK
Joined: 7/9/2010 | Posts: 8 | Points: 24
Sorry if I posted this in the wrong forum.
For the time being, I won't name the store as it might just be an innocent misunderstanding. I've dealt with this store before (they're one of the higher rated stores here), and have had nothing but a good experience with them in the past. Recently, I made a fairly large order with them back in mid-August, and their shipment arrived a week ago. It was an order for about 100 individual items, but 16 were either missing or incorrect. A mistake equalling about $130. Initially, I gave them the benefit of the doubt and assumed a third package was on the way (even though I received nothing telling me such). I haven't seen anything to that effect since, so I'm now assuming it's not the case.
I've messaged them a couple times this past week since I received the shipment, with the details of what's missing as well as PayPal transaction IDs, and USPS tracking numbers, basically anything I could think to provide. I've yet to receive any replies. I don't want to keep harrassing them and flooding their inbox incase it's an honest mistake. Also not a good idea to piss off the person you're trying to get help from.
Today, I checked in to see if I had any messages, and noticed that now their store is listed as being "on vacation", which makes me a little nervous. I've been using CCL off an on for only about a year as a buyer, so I'm not familiar with the ins and outs and terminology of sellers. What does "on vacation" mean?
Like I said, they're one of the higher rated stores. Does this sound like an honest misunderstanding, or am I hooped? Just wondering what my options are or what recourse to take. Right now, I'm fine with being patient, but the "on vacation" status is the only thing that worries me, mainly because I don't really know what it means. $130 is a lot of money, but it won't bankrupt me by any means (comic collecting would be the absolute worst hobby I could have if that were the case).
Wednesday, September 12, 2012 2:23:48 PM
Groups: Approver, Approver Moderator, CCL Feature Crew, CR-Guidelines, CR-Management, Guru, Member, Subscriber
Location: Hawthorne, NJ
Joined: 6/24/2008 | Posts: 6,242 | Points: 454,847
If you're looking for better answers, contact Steve Boyd (The_Valiant_One) as he is CCL's Site Director. He should be able to help get to the bottom of the situation.
And I'm sure he can explain what "On Vacation" means. To me, it should mean that the store owner is letting customers know that they will not be around to answer pm's or fill orders.