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Rank: Watcher
Groups: Member, Subscriber
Joined: 4/20/2008
Posts: 592
Points: 2,244
Location: Bakersfield, Ca.
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There was a store on CCL that had 10 books I wanted,So I placed a order on Dec. 4th. This order sat in sold mode for about a week. I sent two messages to this seller which sat UN-read. So I contacted Steve, he told me the store gave up their store and never removed their product. He said make a claim with pay-pal(which I did. Out of a $80..00 order only received $73.96 back. This is total Bull(banned). CCl needs to check on these stores weekly and remove them if they gave them up, hell there is only about 150 stores can't be too hard to follow up on.
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Rank: Herald of Galactus
Groups: Member, Super Seller
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Joined: 8/13/2007
Posts: 2,198
Points: 9,339
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That's a big pet peeve of mine, too! Whenever I log on, CCL notifies me that I've recieved a PM (not to mention I get an e-mail, too). You figure a store has to log in on a fairly regular basis to find out how many sales they have, at least. Ignoring customers is just bad business!
ComicVortexCurrent specials:Get 30% Off Select ComicsFor every comic you purchase from our 'Bargain Bin' (those priced $1 or less), another comic purchased over $1 will be $30% off (refunded via PayPal). eg. If you purchase 10 'Bargain Bin' books, then 10 books purchased that are each over $1 will recieve this refund, etc. Free ShippingEvery domestic order of 25 or more comics gets FREE SHIPPING (Media Mail). Though I can't provide Free Shipping on foreign orders, we do offer a $5 refund on postage for purchases of 25 or more comics to foreign countries or a $10 refund if you buy 50 comics (again, foreign orders only).
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Rank: Watcher
Groups: Member, Subscriber
Joined: 4/20/2008
Posts: 592
Points: 2,244
Location: Bakersfield, Ca.
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they wern't ignoring- they up and left their store awhile ago as per Steve. what I'm tee'd off about is I didnt get a full refund. Really Paypal are a bunch of freaking thiefs.
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Rank: Beyonder
Groups: Approver, Member, Subscriber
Joined: 8/12/2007
Posts: 6,797
Points: 53,240
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If CCL knew the store had been abandoned they should have done something to delete it from the site.
It doesn't matter if it's 50 Cents or 50 Dollars - if you list it as NM it better be NM.Xylob's Most Wanted:    G.I.Joe Special Missions TPB 2 Tales from the Transformers Beast Wars: Critical Mass Transformers: Timelines #3 - either cover, no preference. Problems with CCL?
615-264-4747
Offices are open M-F 8am-5pm Central Time.
You can also e-mail the Chief Brand Officer directly to try to resolve questions/stuff at steve@golocomedia.com for help with password resets, general customer service questions, store order resolution, credit card store updating, questions about comic books and CCL, etc...
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Rank: Watcher
Groups: Member, Subscriber
Joined: 4/20/2008
Posts: 592
Points: 2,244
Location: Bakersfield, Ca.
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I don't think they knew-till I threw the red flag !!
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Rank: Beyonder
Groups: Approver, CR-Management, Forum Admin, Grade My Book Host, Guru, Member, Super Seller
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Joined: 1/30/2008
Posts: 14,034
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patn2008 wrote:they wern't ignoring- they up and left their store awhile ago as per Steve. what I'm tee'd off about is I didnt get a full refund. Really Paypal are a bunch of freaking thiefs.
5% of your total payment including postage goes to CCL. That's probably the part PayPal didn't refund you. Send Steve a PM and ask him about it.
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Current CCL members and non-members who subscribe to my service: alarion, bigal06, ChrisP, comicsaddict1982, DaLeah96, dudley08, Dunleavy75, fatherjeff, FunnyBooksUSA, gdalton, geodarkknight, ilikecomics2, InhumanKing, JoeR, kevscomics, Kilroy10145, LennyC, LuizA, madchau, Mick77, mrbungle225, msarmie, Nick18313, nomedami, Philli, PilesOfComics, Reggie, russman70, scotteaves, sgriffin, shadowrider, ShenValleyInititative, sherlock_hemlock, skyw1se, Spider-Man, theaterrat, yakfaceThe following stores are all stores that I've dealt with or have become friends with through the forums and I highly recommend them all.Comics Castle-owned & operated by Pat McCauslinAlpha Comics--Legends (Vol 2)--Metropolis Connections--Comic Cellar
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Rank: Watcher
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Joined: 10/14/2008
Posts: 672
Points: 2,210
Location: look up
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That just sounds like a hold, the claim hasn't finished processing, am I correct? You should get the full amount back when all is said & done. I know on a couple claims I've filed the amounts were off initially but it all worked out in the end.
 *ALSO* top rated plus with all 5.0's as ideaman33
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Rank: Herald of Galactus
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Joined: 8/13/2007
Posts: 2,198
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patn2008 wrote:they wern't ignoring- they up and left their store awhile ago as per Steve. what I'm tee'd off about is I didnt get a full refund. Really Paypal are a bunch of freaking thiefs.
My brain is turning to mush! IDK how I read that in your initial post and lost it by the time I finished.  Oh, well - I hope you get the rest of your refund ASAP!
ComicVortexCurrent specials:Get 30% Off Select ComicsFor every comic you purchase from our 'Bargain Bin' (those priced $1 or less), another comic purchased over $1 will be $30% off (refunded via PayPal). eg. If you purchase 10 'Bargain Bin' books, then 10 books purchased that are each over $1 will recieve this refund, etc. Free ShippingEvery domestic order of 25 or more comics gets FREE SHIPPING (Media Mail). Though I can't provide Free Shipping on foreign orders, we do offer a $5 refund on postage for purchases of 25 or more comics to foreign countries or a $10 refund if you buy 50 comics (again, foreign orders only).
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Rank: Beyonder
Groups: Approver, CR-Policies, Member, Moderator, Super Hero Showdown Host
Joined: 5/13/2007
Posts: 6,476
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Location: Monrovia, MD
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comicscastle wrote:patn2008 wrote:they wern't ignoring- they up and left their store awhile ago as per Steve. what I'm tee'd off about is I didnt get a full refund. Really Paypal are a bunch of freaking thiefs.
5% of your total payment including postage goes to CCL. That's probably the part PayPal didn't refund you. Send Steve a PM and ask him about it. It should not be CCL's 5% cut. CCL bills the Sellers directly, they don't take the cut out of the Buyer's PayPal patment.
Make sure that you read and understand the forum rules hereThe Pack Rat's Barn
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Rank: Watcher
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Joined: 7/9/2007
Posts: 930
Points: 11,956
Location: Chicago\Michigan
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LadyJay wrote:comicscastle wrote:patn2008 wrote:they wern't ignoring- they up and left their store awhile ago as per Steve. what I'm tee'd off about is I didnt get a full refund. Really Paypal are a bunch of freaking thiefs.
5% of your total payment including postage goes to CCL. That's probably the part PayPal didn't refund you. Send Steve a PM and ask him about it. It should not be CCL's 5% cut. CCL bills the Sellers directly, they don't take the cut out of the Buyer's PayPal patment. True enough. I'm not sure why you would not get 100% of a payment back, unless the seller only had that amount in his\her PayPal account. I know I have always received 100% when I have run into this problem. I suggest you contact Paypal to resolve this. They should be getting those dollars from the seller FOR you. It should NEVER cost you to order something, pay for it, and never receive it.
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Rank: Herald of Galactus
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Joined: 12/4/2009
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Location: North Chesterfield, VA
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Is it possible to have a negative balance on a Paypal account? If so then the sale coming in would have left a balance less than the original sale amount availible to be refunded.
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Rank: Herald of Galactus
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Joined: 9/14/2008
Posts: 1,723
Points: 27,254
Location: Vancouver, Washington
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monidaw1 wrote:Is it possible to have a negative balance on a Paypal account? If so then the sale coming in would have left a balance less than the original sale amount availible to be refunded. All paypal accounts are backed up by a personal account, usually a credit card or bank account. If those back-ups don't have enough funds, the withdrawal will be honored anyway, and the financial institution will hit you with an overdraft fee.
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Rank: Herald of Galactus
Groups: Member, Super Seller
Shop at My Store
Joined: 12/4/2009
Posts: 1,210
Points: 26,600
Location: North Chesterfield, VA
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Quote:
Why is my PayPal account balance negative?
Print
Your PayPal account may show a negative balance if there’s been a chargeback or a payment reversal because a buyer complaint was decided against you.
Quote:
What should I do if my balance is negative?
When your account balance is negative, we suggest that you review your recent activity to find out why.
•If your account balance is negative because of insufficient funds, please add funds to your account as soon as possible.
•If you suspect unauthorized activity on your account, please report it immediately through the Resolution Center.
It appears you can have a negative Paypal balance just like with any bank which means it's at least possible that all of the money isn't showing as a positive balance in the persons account to be creditted back, especially likely if you're not the only person who's had problems. You might want to call Paypal directly.
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Rank: Large Noggin
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Joined: 4/16/2008
Posts: 348
Points: 2,117
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Go to your TRANSACTION OVERVIEW page in PAYPAL. At that transaction, click on the word DETAILS and it will show you exactly where that difference went to. My guess is the total amount you paid was not still in his account, and then it would deduct the difference from the sellers back up fund-checking account or CC. If those are not available, it will hit the checking via an ECHECK, which would then need to clear the sellers account. If that is closed, you could be out of luck for that part, but then put a claim in to PAYPAL's buyer protection for the difference. I have had to issue refunds in the past, and that is how they work. PAYPAL BALANCE first, then back up fund/checking via Echeck.
Join the store on FACEBOOK! * All items must be returned prior to refund at your expense. Return shipping not refunded.
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