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store "on vacation" Options
scotracycowles
Posted: Thursday, February 14, 2013 4:08:55 PM

Rank: Metahuman
Groups: Member

Joined: 5/4/2007
Posts: 166
Points: 498
What does it mean when a store is on vacation? I placed an order with a seller prior to this happening, and I have no idea when (or if) it will ship.
MoonKnight1
Posted: Thursday, February 14, 2013 4:18:27 PM

Rank: Celestial
Groups: Guru, Member, Moderator, Sports Host, Super Seller

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Joined: 5/24/2010
Posts: 2,927
Points: 10,741
Location: Richmond, VA
Have you sent them a personal message? Vacation Mode could be for a number of reasons but if you were able to place an order then the store should still be able to ship to you. Try contacting them first if you haven't already.

Fantastic News! Hall of Heroes has now surpassed 600 Hero Ratings! I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear. Excelsior!



Now with 1,500+ positive feedback on the four letter site!
Standing offer to all CCL Members - every purchase you make from my other store (link below) earns you at least one freebie of my choice! If you purchase from Hall Liquidations send a PM to Hall of Heroes and let me know! Thanks!

Hall Liquidations


Thundercron
Posted: Thursday, February 14, 2013 5:47:11 PM

Rank: Herald of Galactus
Groups: Member, Super Seller

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Joined: 9/14/2008
Posts: 2,439
Points: 31,612
Location: Vancouver, Washington
Hey, what about that new rule instituted some time back about a store not being allowed to go on vacation mode until all pending orders have shipped?

And where's Steve been, anyway? I don't see him on the forums much anymore.
SwiftMann
Posted: Thursday, February 14, 2013 9:31:50 PM

Rank: Beyonder
Groups: Approver, CCL Feature Crew, CR-Guidelines, Member, Super Seller

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Joined: 4/19/2007
Posts: 11,286
Points: 1,919,302
Location: PA
Stores can use Vacation mode for various reasons. Some of us (like me) who are just selling from our personal collection use it for actual vacations or (like me) when there's a new baby coming in five weeks.

That said, from the Changes to the CCL Terms and Conditions (Seller's Conduct) Effective 10/1 posted Monday, September 24, 2012: 2) Stores may only go into "vacation mode" when all outstanding orders with CCL customers are fulfilled and marked as "shipped". Any store with outstanding "sold" orders will not be allowed to go into vacation mode or face CCL disciplinary action.

So, assuming your order isn't marked shipped, I would reach out to Steve (aka The_Valiant_One) via PM and provide details. I'll also shoot him a note via Facebook to check in on this because, as Thundercron said, he's been a bit MIA. I know they were moving offices, hopefully they remembered to take Joe and Steve with them.

Has DC Done Something Stupid Today?

"The return of beards and 90's fashion makes hipsters and homeless people impossible to tell apart." - Woody, Quantum & Woody #5
scotracycowles
Posted: Thursday, February 14, 2013 10:50:29 PM

Rank: Metahuman
Groups: Member

Joined: 5/4/2007
Posts: 166
Points: 498
I sent a PM to the store. I got a prompt response, and everything was explained to me. The "vacation" did not impact my order.

I've had nothing but good experiences buying on CCL. I'm an educator by profession, so I can't afford to buy from the LCS. I'm thankful that I can come here and get more bang for my buck.

Thanks for the responses......Applause
CuriousGoodsNComics
Posted: Thursday, February 14, 2013 11:02:57 PM

Rank: Newbie
Groups: Member

Joined: 5/23/2007
Posts: 3,724
Points: 22,118
scotracycowles wrote:
I sent a PM to the store. I got a prompt response, and everything was explained to me. The "vacation" did not impact my order.

I've had nothing but good experiences buying on CCL. I'm an educator by profession, so I can't afford to buy from the LCS. I'm thankful that I can come here and get more bang for my buck.

Thanks for the responses......Applause


why I'm here, thanks buddy...Don
The_Valiant_One
Posted: Friday, February 15, 2013 10:11:05 AM

Rank: Administration
Groups: CCL Feature Crew, Forum Admin, Guru, Member, Super Seller

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Joined: 6/7/2007
Posts: 4,825
Points: 127,285
I'll see if I can get Joe to chime in on this topic since it was his final approval on the change to the Terms. The addition to the Terms and Conditions was to prevent confusion and delay of store's orders in theory for the buyer's protection from potential problem stores. If we're not having any issues and the customer's aren't complaining, then there's no real reason to enforce the issue on our end. Our fees would continue to roll in either way. But we would rather have consistancy one way or the other because opening and then closing and then reopening your store could cause problems for you as a store. And if they cause problems for you, overall they effect us as well.

By the way, we're still working remotely since our offices are shut down for the remodel, but we'll be back on a regular office schedule by the end of the month. FYI: we're still open ;)







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