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Peacefuldragon
Tuesday, December 03, 2013 5:21:33 PM
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Ok. So I just lost ANOTHER order due to the paypal problem. So what is the freekin deal? I have NEVER had this problem ANYWHERE...EVER! So why is this not being addressed. I am Sick of losing orders over this stupidity!!!
If all you have is a hammer, then everything looks like a nail.
comicscastle
Tuesday, December 03, 2013 6:08:51 PM
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Peacefuldragon wrote:
Ok. So I just lost ANOTHER order due to the paypal problem. So what is the freekin deal? I have NEVER had this problem ANYWHERE...EVER! So why is this not being addressed. I am Sick of losing orders over this stupidity!!!
If your buyer backs out of PayPal or leaves PayPal open for too long the connection to CCL is lost and you get the PayPal Pending message. It has nothing to do with CCL because once they go to Paypal they are off our site. Send a message to the buyer and see if they still want the order and then send them a PayPal money request. Quite often the buyer changed their mind and doesn't want the order, that's why they never completed the transaction.


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b0bafett
Tuesday, December 03, 2013 8:17:23 PM
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I've had the what Pat said happen to me before but I've also have had when ccl tries to transfer you to pay-pal the screen freezes in your never transferred. To me you would think that's on this end.

But like Pat said most of the time its going to be on there end
Peacefuldragon
Wednesday, December 04, 2013 2:16:34 PM
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Why does it only happen with CCL? Never happened ANYWHERE else. EVER. Instead of shifting blame maybe CCL should get with paypal and FIX THE PROBLEM!!!!
If all you have is a hammer, then everything looks like a nail.
Thundercron
Wednesday, December 04, 2013 6:50:10 PM
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I bet it does happen on other sites--we just don't see it. Let's say I decide to buy something on ebay or Amazon. I select the item, proceed to checkout, and transfer to Paypal. I change my mind and let the connection time-out. So the item automatically goes back into the store stock, and nobody's the wiser.

CCL is just different because CCL hangs onto the order instead of automatically restocking the item.
freakdylan
Wednesday, December 04, 2013 7:21:43 PM
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I know it also happens if you have multiple CCL pages open in tabs. Has happened to me 2 or 3 times, where while waiting for paypal to open or process I switch to another tab of ccl and messes it all up.



yourplace2
Thursday, January 16, 2014 8:46:28 AM
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OK, this is a different issue.

While on PAYPAL for non-CCL related work, I found an order from CCL that the payment was being held for me to ACCEPT or DECLINE. I accepted it and it added the funds to my account. Normally it would then notify CCL and make the order as "processing". This time, it did that, but under it in red letters is the word "address". The "ORDERS" word in the left panel never notified me of an order as well.

Fortunately, this order did not sit very long before I found it, but unless things work properly on CCL, I would not have even known I had this order.
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* All items must be returned prior to refund at your expense. Return shipping not refunded.



yourplace2
Thursday, January 16, 2014 11:28:55 AM
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OK, I just found on the order review page that I needed to complete or cancel the order. I completed it manually. Now it is showing up in the ORDERS area on the left panel.
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* All items must be returned prior to refund at your expense. Return shipping not refunded.



ebcomix
Friday, January 17, 2014 11:11:19 PM
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Yourplace2 is rightl design is important
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