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How to submit Bugs, Issues, and features

Joe
Sunday, April 24, 2016 12:41:54 PM
Rank: Administration
Groups: CCL Feature Crew, Forum Admin, Member
Location: Nashville
Joined: 1/5/2007 | Posts: 2,264 | Points: 13,367
I want to use this forum to submit issues, bugs, and feature requests. Please make sure each topic is specific to a single bug or issue or feature.

People can comment on each topic as long as it applies to that topic. Once the topic has been addressed we may mark it as fixed, or reviewed. Fixed means we fixed the bug, and reviewed means we have put it in our backlog for future work.

Here are some examples...

Topic: Bug: Getting an error when trying to submit a change request.

Message: I can't add a new character without getting an error. The page is change.aspx in MyAccount. etc....


Topic: Issue: I don't like the formatting of main page

Message: Default.aspx formatting is way too big, and I can't see it on my 800 x 600 monitor. etc....



Topic: Feature: Would love to see a Character page

Message: it would really be cool if we had a character page that described the history of a specific character.





Joe Butler
CEO / Founder

You can reach us by phone at (615) 264-4747
and you can e-mail us at helpdesk@comiccollectorlive.com

Mchl0127
Wednesday, June 29, 2016 11:39:32 AM
Rank: Eternal
Groups: Member
Location: Oklahoma
Joined: 4/2/2007 | Posts: 282 | Points: 149,091
Issue: Task failed when i add star trek (2011) into my collection to add issues.
jeremyshorr
Monday, July 18, 2016 3:51:10 PM
Rank: Metahuman
Groups: Member, Super Seller
Joined: 8/26/2011 | Posts: 179 | Points: 15,103
Shop at My Store
I have had 4 open orders for....ever. At one point in time I scrolled through every single page of my orders looking for potentially open orders and could not find a single open order.

Its a minor thing but it bothers me when I see four orders and there aren't any new ones.

Store name is Titan Comics.

Thanks!
Jeremy
Titan Comics
Jeremy Shorr
Owner
Titan Comics
3128 Forest Lane Suite 250
Dallas Texas 75234
214-350-4420
www.titancomics.com
11am to 7pm Monday through Saturday closed Sunday
Peacefuldragon
Wednesday, April 26, 2017 2:47:39 AM
Rank: Herald of Galactus
Groups: Member
Joined: 2/21/2010 | Posts: 1,727 | Points: 8,049
Soooo...is anyone else having trouble with the ccl site? It works for about 5-10 minutes or so and then crashes to "page cannot be displayed". It is completely unusable. I have contacted jo through PM and posted a message on facebook. All with no reply. So I am trying here.
If all you have is a hammer, then everything looks like a nail.
Xylob
Wednesday, April 26, 2017 8:52:09 AM
Rank: Beyonder
Groups: Approver, Member, Subscriber
Joined: 8/12/2007 | Posts: 9,113 | Points: 96,668
Shoot 'em an email?
Need help with a Change Request?Click here to contact an approver!
Problems with CCL?
Send an email right away (don't delay!) to helpdesk@comiccollectorlive.com
615-264-4747
Offices are open M-F 8am-5pm Central Time.
You can also e-mail the Chief Brand Officer directly to try to resolve questions/stuff at steve@golocomedia.com for help with password resets, general customer service questions, store order resolution, credit card store updating, questions about comic books and CCL, etc...
Peacefuldragon
Wednesday, April 26, 2017 11:19:44 PM
Rank: Herald of Galactus
Groups: Member
Joined: 2/21/2010 | Posts: 1,727 | Points: 8,049
I did. Nothing. Nada. I sure as hell won't be paying anything to them until this is dealt with.
If all you have is a hammer, then everything looks like a nail.
lcfrick
Thursday, April 27, 2017 4:46:25 AM
Rank: Watcher
Groups: Member
Joined: 9/29/2014 | Posts: 827 | Points: 2,521
I got all excited when I saw the date of the first post in this thread (April 24th) thinking that the site runners finally decided to come back to the forums... only to realize that it was April 24th 2016, not 2017.
4Waterproof
Thursday, November 02, 2017 11:45:36 AM
Rank: Newbie
Groups: Member
Location: Fayetteville
Joined: 10/27/2017 | Posts: 6 | Points: 18
thanks a lot for the information) that is really useful as for me
yokonashiwa
Saturday, May 11, 2019 2:21:45 AM
Rank: Newbie
Groups: Member, Subscriber
Joined: 4/28/2007 | Posts: 7 | Points: 3,879
Topic: Feature: More information regarding why a change request was rejected.

Message: It would be great if there was more information given when a change request was rejected. For example, I was trying to find an issue of a John Constantine, Hellblazer that I had got from FCBD 2019. It was originally given out at Halloween ComicFest in 2018. No matter how hard I looked, I couldn't find the issue so I thought it was a new book and submitted a change request for it. It was rejected almost immediately, but I didn't know why. After more research, I found out it was a reprint of a previous issue, but it didn't have it listed as such on the site. If the approver knew this information, it would have been awesome if they could have passed it on to me so that I could make the proper change request. I understand that it is easier to have a generic approval and rejection message that is sent, but it doesn't really help the submitter other than just to let them know the outcome of their change request.
padreglcc
Saturday, May 11, 2019 7:58:22 AM
Rank: Beyonder
Groups: Approver, Approver Steward, CR-Guidelines, CR-Management, DC Host, Forum Admin, Member, Moderator, New Releases Host
Location: Bangor, Michigan
Joined: 5/6/2007 | Posts: 6,336 | Points: 1,017,496
yokonashiwa wrote:
Topic: Feature: More information regarding why a change request was rejected.

Message: It would be great if there was more information given when a change request was rejected. For example, I was trying to find an issue of a John Constantine, Hellblazer that I had got from FCBD 2019. It was originally given out at Halloween ComicFest in 2018. No matter how hard I looked, I couldn't find the issue so I thought it was a new book and submitted a change request for it. It was rejected almost immediately, but I didn't know why. After more research, I found out it was a reprint of a previous issue, but it didn't have it listed as such on the site. If the approver knew this information, it would have been awesome if they could have passed it on to me so that I could make the proper change request. I understand that it is easier to have a generic approval and rejection message that is sent, but it doesn't really help the submitter other than just to let them know the outcome of their change request.


Here is the comment I left when I rejected your CR:



Approvers will always attempt to leave a reason why we are rejecting a CR, and, as in the case above, leave a link if the book already exists. Also, when searching for books like this, it's often helpful to search the Story Arc field for Tags like "Comicfest" or "True Believers," etc., since those books are often reprints.
“One of the most sincere forms of respect is actually listening to what another has to say.” ~ Bryant H. McGill

Please make sure you read and understand the Forum Rules here.

Need help? Feel free to contact one of the Moderators or Approvers.
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