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Anyone else having problems with updates?

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Reggie
Wednesday, September 26, 2012 9:29:04 PM
Rank: Herald of Galactus
Groups: Member, Subscriber
Location: Florida
Joined: 3/8/2007 | Posts: 2,031 | Points: 33,650
freakdylan wrote:
Mine is frozen as well.

Looks just like normal but with dead eyes,lol
Seriously is staring at me, cant close unless I CNTR/ALT/DEL cant click on anything is just an ugly background image now. been trying to get it to work for about an hour and nada.

I think it may be a zombie.............I swear I hear it whispering BRAINSSSSSS


I have been having the exact problem all day. The software freezes up. It updates fine then when the software opens it completely freezes. Can't close it out or anything. I end up using Ctrl/Alt/Delete.

Reggie
Wednesday, September 26, 2012 9:56:27 PM
Rank: Herald of Galactus
Groups: Member, Subscriber
Location: Florida
Joined: 3/8/2007 | Posts: 2,031 | Points: 33,650
freakdylan wrote:
The_Valiant_One wrote:
Is it updating like normal?


Just restarted it to see and updated great, opened then froze. So while it was updating i turned off the "on startup" update and now it works. Well for now, I still think it is staring at my brains.


Tried the same. Turned off the updating "on Startup", closed everything out, now I'm able to use the software. I just can't update without crashing.

comicscastle
Wednesday, September 26, 2012 10:11:27 PM
Rank: Beyonder
Groups: Member
Location: New Jersey
Joined: 1/30/2008 | Posts: 15,526 | Points: 435,124
All this made me curious so I just opened my software. Everything updated and processed just fine.


The following stores are all stores that I've dealt with or have become friends with through the forums and I highly recommend them all.
Comics Castle-AKA Pat McCauslin
Alpha Comics--ComicVortex--Comic Cellar--Hall of Heroes--Swifty's Olde Tyme Comic Shoppe


CuriousGoodsNComics
Wednesday, September 26, 2012 10:14:12 PM
Rank: Newbie
Groups: Member
Joined: 5/23/2007 | Posts: 3,724 | Points: 22,118
Ive left a message at the ccl main office number "goloco media", I ask that it be forwarded to Joe or Steve...

either ccl will be working or not working but i deserve to know which and if ccl will not be working to my satisfaction(accountability) and running correctly, i will not be here. if i do not have the opportunity to be profitable with my curious goods and comics store and if the publishers who are also involved with me over at red beryl comics distribution can not be profitable due to lack of operating expertise we need to make a move. the reason we are here as seller registered with ccl is to be and have that option to sell items if we do not have that minimal option and were paying for that i feel cheated and I will not let that happen.
CuriousGoodsNComics
Wednesday, September 26, 2012 10:14:48 PM
Rank: Newbie
Groups: Member
Joined: 5/23/2007 | Posts: 3,724 | Points: 22,118
comicscastle wrote:
All this made me curious so I just opened my software. Everything updated and processed just fine.


right...
CuriousGoodsNComics
Wednesday, September 26, 2012 10:16:34 PM
Rank: Newbie
Groups: Member
Joined: 5/23/2007 | Posts: 3,724 | Points: 22,118
Reggie wrote:
freakdylan wrote:
The_Valiant_One wrote:
Is it updating like normal?


Just restarted it to see and updated great, opened then froze. So while it was updating i turned off the "on startup" update and now it works. Well for now, I still think it is staring at my brains.


Tried the same. Turned off the updating "on Startup", closed everything out, now I'm able to use the software. I just can't update without crashing.



and thats ok with you?
LadyJay
Wednesday, September 26, 2012 11:25:26 PM
Rank: Beyonder
Groups: Member, Super Hero Showdown Host
Location: Monrovia, MD
Joined: 5/13/2007 | Posts: 6,766 | Points: 113,240
comicscastle wrote:
All this made me curious so I just opened my software. Everything updated and processed just fine.


Same here, I've been working with it and updating most of the evening with no problems.
I choose to speak with my pocket-book
Thundercron
Thursday, September 27, 2012 2:09:45 AM
Rank: Celestial
Groups: Member, Super Seller
Location: Vancouver, Washington
Joined: 9/14/2008 | Posts: 3,225 | Points: 37,800
Shop at My Store
I've been monitoring this thread from work. Just got home (short night!), and fired up the software just find. Now I'm ready to start loading up an "M" box I just got out of storage.

Honestly, every time I've had a persistant problem with the software (ie, something that keeps going wrong for days on end), it's ALWAYS been a problem with my oomputer. But I've always been able to figure it out, even if it meant calling Joe and having him hold my hand through the process. Usually it was a conflict with Carbonite, or some other anti-virus software. One time I had all my CCL updates being saved in some incorrect place on the computer, so every time CCL would start up it wouldn't pull out the newest updates for me.

Reggie
Thursday, September 27, 2012 7:40:08 AM
Rank: Herald of Galactus
Groups: Member, Subscriber
Location: Florida
Joined: 3/8/2007 | Posts: 2,031 | Points: 33,650
CuriousGoodsNComics wrote:
Reggie wrote:
freakdylan wrote:
The_Valiant_One wrote:
Is it updating like normal?


Just restarted it to see and updated great, opened then froze. So while it was updating i turned off the "on startup" update and now it works. Well for now, I still think it is staring at my brains.


Tried the same. Turned off the updating "on Startup", closed everything out, now I'm able to use the software. I just can't update without crashing.



and thats ok with you?


No. Actually its not ok with me. The software still freezes up after running a few minutes. I don't have any problems with the updates. It updates fine. A lot of people keep saying theirs' updates fine. Yeah, so does mine. Its not the updates its the actual software that is freezing up after the updates are made. It worked for a little while after I turned off the "update at start" option then crashed later. I will check it again today when I get home from work. CCL has run flawlessly since I've had it back in 2007 until about the last few months. Thats when I started having problems here and there. Nothing as aggravating as this though.
scotteaves
Thursday, September 27, 2012 8:20:42 AM
Rank: Beyonder
Groups: Approver, Approver Moderator, CCL Feature Crew, CR-Guidelines, CR-Management, Guru, Member, Subscriber
Location: Hawthorne, NJ
Joined: 6/24/2008 | Posts: 6,034 | Points: 445,691
Reggie wrote:
CuriousGoodsNComics wrote:
Reggie wrote:
freakdylan wrote:
The_Valiant_One wrote:
Is it updating like normal?


Just restarted it to see and updated great, opened then froze. So while it was updating i turned off the "on startup" update and now it works. Well for now, I still think it is staring at my brains.


Tried the same. Turned off the updating "on Startup", closed everything out, now I'm able to use the software. I just can't update without crashing.



and thats ok with you?


No. Actually its not ok with me. The software still freezes up after running a few minutes. I don't have any problems with the updates. It updates fine. A lot of people keep saying theirs' updates fine. Yeah, so does mine. Its not the updates its the actual software that is freezing up after the updates are made. It worked for a little while after I turned off the "update at start" option then crashed later. I will check it again today when I get home from work. CCL has run flawlessly since I've had it back in 2007 until about the last few months. Thats when I started having problems here and there. Nothing as aggravating as this though.


All of that means it's most likely NOT an issue with CCL itself. If it updates and runs, it's not CCL. It's most likely something else on your computer that's causing it to freeze up. Try disabling your anti-virus for a bit to see what happens. What Windows patches have been installed lately? Both of those are items that could be causing this. Is this the same computer you've used since 2007? It could be a hardware issue - CPU overheating, bad sector on hard drive, memory that has become corrupted, etc.

I've had CCL open for 6-8 hours a day for the last 3 days and never once did it freeze - been adding titles and issues to my collection, submitting CR's, removing issues from my collection. Not one problem in 3 days of pretty constant usage.

Truth is - the ONLY time I've had an issue with the software was when the database crashed a few weeks ago. That was the only time I wasn't able to get updates.
Joe
Thursday, September 27, 2012 10:25:20 AM
Rank: Administration
Groups: CCL Feature Crew, Forum Admin, Member, Subscriber
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Joined: 1/5/2007 | Posts: 2,123 | Points: 12,783
Testing email





Joe Butler
CEO / Founder

You can reach us by phone at (615) 264-4747
and you can e-mail us at helpdesk@comiccollectorlive.com

Joe
Thursday, September 27, 2012 10:26:16 AM
Rank: Administration
Groups: CCL Feature Crew, Forum Admin, Member, Subscriber
Location: Nashville
Joined: 1/5/2007 | Posts: 2,123 | Points: 12,783
Joe wrote:
Testing email

It worked. Jeesh! Finally...





Joe Butler
CEO / Founder

You can reach us by phone at (615) 264-4747
and you can e-mail us at helpdesk@comiccollectorlive.com

freakdylan
Thursday, September 27, 2012 11:31:13 AM
Rank: Herald of Galactus
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Joined: 6/4/2012 | Posts: 1,184 | Points: 7,036
CuriousGoodsNComics wrote:


either ccl will be working or not working but i deserve to know which and if ccl will not be working to my satisfaction(accountability) and running correctly, i will not be here.


Watch that temper, you know what happens when you get mad :)

So just opened mine up and worked good.
Added some new titles to my database
Added some new variants for approval
even updated the software

So far no glitches.



SwiftMann
Thursday, September 27, 2012 11:41:47 AM
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Shop at My Store
comicscastle wrote:
All this made me curious so I just opened my software. Everything updated and processed just fine.

I was going to post something similar last night.

[knock on wood] I haven't had software issues since I updated my CPU a couple years ago. Prior to that, it was super slow and would freeze up regularly.
CuriousGoodsNComics
Thursday, September 27, 2012 1:04:24 PM
Rank: Newbie
Groups: Member
Joined: 5/23/2007 | Posts: 3,724 | Points: 22,118
we will keep at it of course...I just don't like to be like the president and hope that I win the re-election...I don't want to hope ccl works today...if its either the software or the website...the 2 services that ccl has to offer...then they should at the minimum be working no matter what.
Jim
Thursday, September 27, 2012 1:33:27 PM
Rank: CCL Mobile App Dev
Groups: Member
Location: Everett, WA
Joined: 6/16/2007 | Posts: 10,451 | Points: 10,102,487
Don't worry, no one thinks you're the president.
CuriousGoodsNComics
Thursday, September 27, 2012 1:37:30 PM
Rank: Newbie
Groups: Member
Joined: 5/23/2007 | Posts: 3,724 | Points: 22,118
Jim wrote:
Don't worry, no one thinks you're the president.


yeah? well your the fix-i.t. guy right? then get back to work fixing stuff!
Jim
Thursday, September 27, 2012 1:41:36 PM
Rank: CCL Mobile App Dev
Groups: Member
Location: Everett, WA
Joined: 6/16/2007 | Posts: 10,451 | Points: 10,102,487
If(Memberprofile != CuriousGoodsNComics)
{
MakeItWork();
}
Else
{
BustEverything();
Write-Log = "Rejoice!";
}
The_Ghost
Thursday, September 27, 2012 1:43:23 PM
Rank: Beyonder
Groups: Guru, Media Host, Member, Moderator
Location: DrFate's Sanctuary
Joined: 6/17/2007 | Posts: 18,988 | Points: 56,739
Damn.


Hey, true believers! Join your fellow comic book and sci-fi lovers on my NERD NATION Facebook page! Join us today and get your nerd on!
Nerd Nation
CrossbowComics
Thursday, September 27, 2012 3:50:45 PM
Rank: Herald of Galactus
Groups: Member
Location: look up
Joined: 10/14/2008 | Posts: 1,119 | Points: 3,551
This is one of the slowest months of the year, if not the slowest, it's a good time to do some tinkering.

Yeah it's frustrating but it's nice to see the effort & people are still placing orders, albeit small ones. Having a smooth site by the holidays would be good. Still gotta extend the life of the shopping cart, I'm doing a lot of buying lately & it's frustrating that I can't go out for a coffee break without it emptying; a couple hours would be nice.

Doug at Treehouse




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