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Joe
Wednesday, July 18, 2007 7:01:54 PM
Rank: Administration
Groups: CCL Feature Crew, Forum Admin, Member
Location: Nashville
Joined: 1/5/2007 | Posts: 2,162 | Points: 13,021
The CCL application is unable to connect to our server to authenticate you. Here are a few things to check.

1. Make sure you are connected to the internet.
2. Check to see if your firewall is blocking CCL.exe (most common problem). CCL needs to perform outbound port 80 webservice calls, so make sure it has access to that port.
3. See if your hardware firewall is blocking outbound port 80 traffic.
4. Sometimes Internet Explorer has a setting checked that needs to be unchecked. Open your Internet Explorer Web browser and do the following:

Tools -> Internet Options
Connections Tab
Click Lan Settings Button
UNCHECK Automatically detect settings
Click OK Button
Click OK Button on Internet Options Form
Restart windows then try CCL again

5. Could be dns. Go to Start / click on run / type cmd...hit enter / (you should be at your c:\ prompt) type in ipconfig/flushdns
6. Be sure to use your email address (not your handle) as your login when you log in with the software.

If you are still having problems, let support know. Include the following info:
Version of Windows
Type of Internet Connection
Name of Software Firewall
Name of Hardware Firewall if applicable






Joe Butler
CEO / Founder

You can reach us by phone at (615) 264-4747
and you can e-mail us at helpdesk@comiccollectorlive.com

nacho
Tuesday, June 21, 2011 11:36:19 AM
Rank: Large Noggin
Groups: Member
Location: oregon
Joined: 8/27/2007 | Posts: 492 | Points: 1,476
i just renewed my subscribtion and now i can't connect to the site through the software i tryed all the steps above but nuthins working any suggestions?
wajahae30
Friday, September 19, 2014 11:36:51 PM
Rank: Newbie
Groups: Member
Joined: 9/20/2014 | Posts: 1 | Points: 3
nice post....Boo Hoo!







_______________________________________________________________________
watson
MoonKnight1
Saturday, September 20, 2014 9:00:29 AM
Rank: Beyonder
Groups: Forum Admin, Guru, Member, Moderator, Sports Host, Super Seller
Location: Richmond, VA
Joined: 5/24/2010 | Posts: 5,257 | Points: 22,209
Shop at My Store
wajahae30 wrote:
nice post....Boo Hoo!







_______________________________________________________________________
watson


Are you having problems getting connected? Do you need assistance?
Quality. Consistency. Variety. Reliable. Fair. Friendly





Xylob
Saturday, September 20, 2014 9:19:06 AM
Rank: Beyonder
Groups: Approver, Member, Subscriber
Joined: 8/12/2007 | Posts: 8,643 | Points: 74,979
wajahae30 wrote:
nice post....Boo Hoo!







_______________________________________________________________________
watson
Indeed it is. Very informative and helpful for those new to the software that may have problems related to fairly common OS configuration issues.
Need help with a Change Request?Click here to contact an approver!
Problems with CCL?
Send an email right away (don't delay!) to helpdesk@comiccollectorlive.com
615-264-4747
Offices are open M-F 8am-5pm Central Time.
You can also e-mail the Chief Brand Officer directly to try to resolve questions/stuff at steve@golocomedia.com for help with password resets, general customer service questions, store order resolution, credit card store updating, questions about comic books and CCL, etc...

Xylob's Most Wanted:

G.I.Joe Special Missions TPB 2
Tales from the Transformers Beast Wars: Critical Mass
Youngblood Bloodsport #2 maybe? can you help identify?
tazy
Thursday, October 30, 2014 6:57:36 AM
Rank: Newbie
Groups: Member
Joined: 10/30/2014 | Posts: 1 | Points: 3
I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???Wall Wall
comicscastle
Thursday, October 30, 2014 7:28:41 AM
Rank: Beyonder
Groups: Member
Location: New Jersey
Joined: 1/30/2008 | Posts: 15,554 | Points: 436,509
tazy wrote:
I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???Wall Wall
Not sure what you're talking about. You are not a seller on CCL and this post doesn't belong in this section.


The following stores are all stores that I've dealt with or have become friends with through the forums and I highly recommend them all.
Comics Castle-AKA Pat McCauslin
Alpha Comics--ComicVortex--Comic Cellar--Hall of Heroes--Swifty's Olde Tyme Comic Shoppe


MoonKnight1
Thursday, October 30, 2014 7:54:30 AM
Rank: Beyonder
Groups: Forum Admin, Guru, Member, Moderator, Sports Host, Super Seller
Location: Richmond, VA
Joined: 5/24/2010 | Posts: 5,257 | Points: 22,209
Shop at My Store
tazy wrote:
I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???Wall Wall

Hi Tazy!

Welcome to Comic Collector Live!

Not sure what your point is there, please explain. Time Out Confused

Howie
Quality. Consistency. Variety. Reliable. Fair. Friendly





MoonKnight1
Thursday, October 30, 2014 7:55:27 AM
Rank: Beyonder
Groups: Forum Admin, Guru, Member, Moderator, Sports Host, Super Seller
Location: Richmond, VA
Joined: 5/24/2010 | Posts: 5,257 | Points: 22,209
Shop at My Store
comicscastle wrote:
tazy wrote:
I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???Wall Wall
Not sure what you're talking about. You are not a seller on CCL and this post doesn't belong in this section.

He quoted from my signature. I'm confused as well.
Quality. Consistency. Variety. Reliable. Fair. Friendly





comicscastle
Thursday, October 30, 2014 8:00:47 AM
Rank: Beyonder
Groups: Member
Location: New Jersey
Joined: 1/30/2008 | Posts: 15,554 | Points: 436,509
MoonKnight1 wrote:
comicscastle wrote:
tazy wrote:
I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???Wall Wall
Not sure what you're talking about. You are not a seller on CCL and this post doesn't belong in this section.

He quoted from my signature. I'm confused as well.
Did he place an order with you? Maybe he's being sarcastic.


The following stores are all stores that I've dealt with or have become friends with through the forums and I highly recommend them all.
Comics Castle-AKA Pat McCauslin
Alpha Comics--ComicVortex--Comic Cellar--Hall of Heroes--Swifty's Olde Tyme Comic Shoppe


MoonKnight1
Thursday, October 30, 2014 8:21:50 AM
Rank: Beyonder
Groups: Forum Admin, Guru, Member, Moderator, Sports Host, Super Seller
Location: Richmond, VA
Joined: 5/24/2010 | Posts: 5,257 | Points: 22,209
Shop at My Store
comicscastle wrote:
MoonKnight1 wrote:
comicscastle wrote:
tazy wrote:
I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???Wall Wall
Not sure what you're talking about. You are not a seller on CCL and this post doesn't belong in this section.

He quoted from my signature. I'm confused as well.
Did he place an order with you? Maybe he's being sarcastic.

Nope, no order. That's what I thought at first...plus I'm the King of Sarcasm and I think I would know it when I see it. Silly
Quality. Consistency. Variety. Reliable. Fair. Friendly





The_Valiant_One
Thursday, October 30, 2014 9:47:55 AM
Rank: Administration
Groups: CCL Feature Crew, Forum Admin, Guru, Member, Super Seller
Joined: 6/7/2007 | Posts: 5,099 | Points: 139,901
Shop at My Store
tazy wrote:
I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???Wall Wall


Welcome to CCL, Tazy! Your post is slightly confusing, as it's quoting Howie's signature with a couple of heads beating against a wall...however if you have any questions or need any help, I hope you'll post here or send an email to HELPDESK@COMICCOLLECTORLIVE.COM. Thanks!






Steve Boyd
VP/CCL

You can reach us by phone at (615) 264-4747 ext 103
and you can e-mail us at helpdesk@comiccollectorlive.com


Check out my official CCL YouTube show:SUPER MEGA COMIC ACTION NEWS AT MIDNIGHT!
Thundercron
Thursday, October 30, 2014 10:37:47 AM
Rank: Celestial
Groups: Member, Super Seller
Location: Redland, Oregon
Joined: 9/14/2008 | Posts: 3,363 | Points: 39,444
Shop at My Store
MoonKnight1 wrote:
comicscastle wrote:
MoonKnight1 wrote:
comicscastle wrote:
tazy wrote:
I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???Wall Wall
Not sure what you're talking about. You are not a seller on CCL and this post doesn't belong in this section.

He quoted from my signature. I'm confused as well.
Did he place an order with you? Maybe he's being sarcastic.

Nope, no order. That's what I thought at first...plus I'm the King of Sarcasm and I think I would know it when I see it. Silly


Aw, you have a stalker! If you wind up disappearing, Howie, we know the place to start looking. You will be avenged.
MoonKnight1
Thursday, October 30, 2014 6:12:58 PM
Rank: Beyonder
Groups: Forum Admin, Guru, Member, Moderator, Sports Host, Super Seller
Location: Richmond, VA
Joined: 5/24/2010 | Posts: 5,257 | Points: 22,209
Shop at My Store
Thundercron wrote:

Aw, you have a stalker!

Wouldn't be my first. Ooh
Quality. Consistency. Variety. Reliable. Fair. Friendly





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