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yourplace2
Tuesday, January 29, 2013 9:02:57 PM
Rank: Large Noggin
Groups: Member, Super Seller
Joined: 4/16/2008 | Posts: 409 | Points: 2,352
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Hello. I got an order today where the buyer accidentally closed the PAYPAL window before it completed.

He notified me and after a couple hours, the order allowed me to either complete it or cancel it. The transaction did not hit my PAYPAL account so I went to cancel it, but hit complete instead by accident.

Now what? Can CCL manually cancel it?

The invoice number is 115340.
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SwiftMann
Tuesday, January 29, 2013 9:37:30 PM
Rank: Beyonder
Groups: Approver, CCL Feature Crew, CR-Guidelines, Member, Super Seller
Location: PA
Joined: 4/19/2007 | Posts: 12,693 | Points: 2,286,655
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If the buyer still wants it all, you can just invoice them directly through PayPal and get paid for the completed transaction or ask them to send it to you directly. This is how you should handle any of these weird timeout problems.
ebcomix
Saturday, February 02, 2013 6:28:49 PM
Rank: Watcher
Groups: Member, Super Seller
Joined: 12/25/2007 | Posts: 997 | Points: 4,434
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cost me a 90 dollar order this weekend when the buyer ordered elsewhere due to the failure
Peacefuldragon
Saturday, February 23, 2013 1:56:26 PM
Rank: Herald of Galactus
Groups: Member, Super Seller
Joined: 2/21/2010 | Posts: 1,623 | Points: 7,707
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Be nice if this is resolved instead of just blaming paypal. Never had this happen anywhere else.
If all you have is a hammer, then everything looks like a nail.
red_k_comics
Wednesday, April 10, 2013 5:32:35 PM
Rank: Large Noggin
Groups: Member, Super Seller
Location: Bethlehem, PA
Joined: 10/20/2012 | Posts: 333 | Points: 1,104
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Hey guys, I have an order with this status, but no option to complete/cancel. It was just placed a few minutes ago. Is there a certain amount of time CCL waits before giving the option to complete/cancel? Thanks
CrossbowComics
Wednesday, April 10, 2013 5:37:27 PM
Rank: Herald of Galactus
Groups: Member
Location: look up
Joined: 10/14/2008 | Posts: 1,122 | Points: 3,560
Yeah it's like 3 or 4 hours.



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red_k_comics
Wednesday, April 10, 2013 5:39:03 PM
Rank: Large Noggin
Groups: Member, Super Seller
Location: Bethlehem, PA
Joined: 10/20/2012 | Posts: 333 | Points: 1,104
Shop at My Store
Thank you!
hedgeknight
Friday, April 12, 2013 5:49:04 AM
Rank: Herald of Galactus
Groups: Member
Location: NC
Joined: 4/10/2007 | Posts: 2,260 | Points: 15,001
I've had it happen twice on the same seller - I'm not going to attempt to buy any more from his store - it's jinxed for me. At Wits' End
Winter is coming...
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