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Most Common Connection Problems Options
Joe
Posted: Wednesday, July 18, 2007 7:01:54 PM

Rank: Administration
Groups: CCL Feature Crew, Forum Admin, Member, Subscriber

Joined: 1/5/2007
Posts: 1,871
Points: 11,950
Location: Nashville
The CCL application is unable to connect to our server to authenticate you. Here are a few things to check.

1. Make sure you are connected to the internet.
2. Check to see if your firewall is blocking CCL.exe (most common problem). CCL needs to perform outbound port 80 webservice calls, so make sure it has access to that port.
3. See if your hardware firewall is blocking outbound port 80 traffic.
4. Sometimes Internet Explorer has a setting checked that needs to be unchecked. Open your Internet Explorer Web browser and do the following:

Tools -> Internet Options
Connections Tab
Click Lan Settings Button
UNCHECK Automatically detect settings
Click OK Button
Click OK Button on Internet Options Form
Restart windows then try CCL again

5. Could be dns. Go to Start / click on run / type cmd...hit enter / (you should be at your c:\ prompt) type in ipconfig/flushdns
6. Be sure to use your email address (not your handle) as your login when you log in with the software.

If you are still having problems, let support know. Include the following info:
Version of Windows
Type of Internet Connection
Name of Software Firewall
Name of Hardware Firewall if applicable



Joe Butler
Founder / CEO
Comic Collector Live

The leader should be the person capable of abstract thought!
(From the movie "O' Brother where art thou")

http://www.ComicCollectorLive.com

nacho
Posted: Tuesday, June 21, 2011 11:36:19 AM

Rank: Large Noggin
Groups: Member

Joined: 8/27/2007
Posts: 481
Points: 1,443
Location: oregon
i just renewed my subscribtion and now i can't connect to the site through the software i tryed all the steps above but nuthins working any suggestions?

wajahae30
Posted: Friday, September 19, 2014 11:36:51 PM
Rank: Newbie
Groups: Member

Joined: 9/20/2014
Posts: 1
Points: 3
nice post....Boo Hoo!







_______________________________________________________________________
watson
MoonKnight1
Posted: Saturday, September 20, 2014 9:00:29 AM

Rank: Celestial
Groups: Guru, Member, Moderator, Sports Host, Super Seller

Shop at My Store

Joined: 5/24/2010
Posts: 3,000
Points: 11,093
Location: Richmond, VA
wajahae30 wrote:
nice post....Boo Hoo!







_______________________________________________________________________
watson


Are you having problems getting connected? Do you need assistance?

Fantastic News! Hall of Heroes has now surpassed 600 Hero Ratings! I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear. Excelsior!



Now with 1,500+ positive feedback on the four letter site!
Standing offer to all CCL Members - every purchase you make from my other store (link below) earns you at least one freebie of my choice! If you purchase from Hall Liquidations send a PM to Hall of Heroes and let me know! Thanks!

Hall Liquidations


Xylob
Posted: Saturday, September 20, 2014 9:19:06 AM

Rank: Beyonder
Groups: Approver, Member, Subscriber

Joined: 8/12/2007
Posts: 8,011
Points: 65,347
wajahae30 wrote:
nice post....Boo Hoo!







_______________________________________________________________________
watson
Indeed it is. Very informative and helpful for those new to the software that may have problems related to fairly common OS configuration issues.

Need help with a Change Request?Click here to contact an approver!
Problems with CCL?
Send an email right away (don't delay!) to helpdesk@comiccollectorlive.com
615-264-4747
Offices are open M-F 8am-5pm Central Time.
You can also e-mail the Chief Brand Officer directly to try to resolve questions/stuff at steve@golocomedia.com for help with password resets, general customer service questions, store order resolution, credit card store updating, questions about comic books and CCL, etc...

Xylob's Most Wanted:

G.I.Joe Special Missions TPB 2
Tales from the Transformers Beast Wars: Critical Mass
Youngblood Bloodsport #2 maybe? can you help identify?
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