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Rank: Large Noggin
Groups: Member, Super Seller
Shop at My Store
Joined: 4/16/2008
Posts: 349
Points: 2,120
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Hello. I got an order today where the buyer accidentally closed the PAYPAL window before it completed. He notified me and after a couple hours, the order allowed me to either complete it or cancel it. The transaction did not hit my PAYPAL account so I went to cancel it, but hit complete instead by accident. Now what? Can CCL manually cancel it? The invoice number is 115340.
Join the store on FACEBOOK! * All items must be returned prior to refund at your expense. Return shipping not refunded.
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Rank: Beyonder
Groups: Approver, CCL Feature Crew, CR-Guidelines, Member, Super Seller
Shop at My Store
Joined: 4/19/2007
Posts: 10,109
Points: 1,568,377
Location: PA
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If the buyer still wants it all, you can just invoice them directly through PayPal and get paid for the completed transaction or ask them to send it to you directly. This is how you should handle any of these weird timeout problems.
"Those who can see have climbed high enough on the mountain where their view of the horizon is much more broad than your own view. You're still at the base, so when they're talking to you they can see so much more than you. And you might disagree because you're at the base and you don't see $hit." -Greg Capullo
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Rank: Watcher
Groups: Member, Super Seller
Shop at My Store
Joined: 12/25/2007
Posts: 919
Points: 4,199
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cost me a 90 dollar order this weekend when the buyer ordered elsewhere due to the failure
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Rank: Herald of Galactus
Groups: Member, Super Seller
Shop at My Store
Joined: 2/21/2010
Posts: 1,038
Points: 5,812
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Be nice if this is resolved instead of just blaming paypal. Never had this happen anywhere else.
If all you have is a hammer, then everything looks like a nail.
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Rank: Metahuman
Groups: Member, Subscriber, Super Seller
Shop at My Store
Joined: 10/20/2012
Posts: 183
Points: 633
Location: Bethlehem, PA
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Hey guys, I have an order with this status, but no option to complete/cancel. It was just placed a few minutes ago. Is there a certain amount of time CCL waits before giving the option to complete/cancel? Thanks
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Rank: Watcher
Groups: Member, Super Seller
Shop at My Store
Joined: 10/14/2008
Posts: 672
Points: 2,210
Location: look up
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Yeah it's like 3 or 4 hours.
 *ALSO* top rated plus with all 5.0's as ideaman33
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Rank: Metahuman
Groups: Member, Subscriber, Super Seller
Shop at My Store
Joined: 10/20/2012
Posts: 183
Points: 633
Location: Bethlehem, PA
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Thank you!
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Rank: Herald of Galactus
Groups: Member
Joined: 4/10/2007
Posts: 2,249
Points: 14,968
Location: NC
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I've had it happen twice on the same seller - I'm not going to attempt to buy any more from his store - it's jinxed for me. 
Winter is coming...
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