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I will be dead before my updates process completes

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mcamp60
Sunday, September 01, 2013 12:24:41 PM
Rank: Newbie
Groups: Member
Joined: 1/12/2012 | Posts: 6 | Points: 38
Man I hope something is wrong with a server or something just as benign because I just launched the update process and its trying to update 146,000 plus entries. In case you think I put to many zeros I said one hundred and forty-six THOUSAND!!!. Its updating about 2 every 1 second so that's over 20 hours assuming it wont crash first...btw - it has in the past.

Admittedly I haven't used the update feature in a few months and I have about 5,000 items on my wish list but come on this process usually takes me maybe 5 minutes. There has to be away around this nightmare.

Anyone have some ideas?

Signed,

Desperately seeking a miracle.At Wits' End
Jim
Sunday, September 01, 2013 12:29:44 PM
Rank: CCL Mobile App Dev
Groups: Member
Location: Everett, WA
Joined: 6/16/2007 | Posts: 10,451 | Points: 10,102,487
This is one of the primary draw backs of the current platform. It assumes the end user maintains a relatively constant connection and updates the users local database frequently. The flip side is that if an end user doesn't update frequently and has a large number if items in there local DB this situation occurs. Unfortunately there is no way around it other than renaming your .sdf and starting over. But that would take probably just as much time.

My suggestion is to start the update and then find something else to do for a while. (not much of a miracle, sorry.)
mcamp60
Sunday, September 01, 2013 12:43:48 PM
Rank: Newbie
Groups: Member
Joined: 1/12/2012 | Posts: 6 | Points: 38
thanks Jim. I was unfortunately expecting your answer. I guess I will go on a short vacation.
Xylob
Sunday, September 01, 2013 1:17:57 PM
Rank: Beyonder
Groups: Approver, Member, Subscriber
Joined: 8/12/2007 | Posts: 8,611 | Points: 72,685
I open the desktop software at least once a week, if not more, and have noticed the last 3 weeks or so that it is MUCH slower than usual to update/open.
I've got about 6,000 items vice mcamp's 146K.
Why would it go from less than 2 minutes to 15+ for me?
Anything/everything else I use a connection for still works nice and speedy.
Need help with a Change Request?Click here to contact an approver!
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Xylob's Most Wanted:

G.I.Joe Special Missions TPB 2
Tales from the Transformers Beast Wars: Critical Mass
Youngblood Bloodsport #2 maybe? can you help identify?
comicscastle
Sunday, September 01, 2013 1:33:43 PM
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Location: New Jersey
Joined: 1/30/2008 | Posts: 15,539 | Points: 435,163
Xylob wrote:
I open the desktop software at least once a week, if not more, and have noticed the last 3 weeks or so that it is MUCH slower than usual to update/open.
I've got about 6,000 items vice mcamp's 146K.
Why would it go from less than 2 minutes to 15+ for me?
Anything/everything else I use a connection for still works nice and speedy.
Don't worry, big things are coming.


The following stores are all stores that I've dealt with or have become friends with through the forums and I highly recommend them all.
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Atilla2k
Sunday, September 01, 2013 2:51:59 PM
Rank: Herald of Galactus
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Location: NY
Joined: 10/8/2007 | Posts: 1,885 | Points: 125,143
comicscastle wrote:
Don't worry, big things are coming.


You need to say it with more Oooomph!






Winking
mcamp60
Sunday, September 01, 2013 3:07:55 PM
Rank: Newbie
Groups: Member
Joined: 1/12/2012 | Posts: 6 | Points: 38
1st Progress Report (Start: approx. 146,000 updates)
Elapsed Time: 2.5 hours
Progress: 15,100 of 146,000(abt. 10% complete).
What's on my mind about CCL right now: Why can't I stop the update process while maintaining progress I have made?

I going to record updates as my pseudo silent protest of the insanity a paying customer has to endure with this software at times. Is anyone listening?


SwiftMann
Sunday, September 01, 2013 10:40:23 PM
Rank: Beyonder
Groups: Approver, CCL Feature Crew, CR-Guidelines, Member, Super Seller
Location: PA
Joined: 4/19/2007 | Posts: 12,670 | Points: 2,278,764
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mcamp60 wrote:
Is anyone listening?

From CCL?

No.

What are you running on? Granted, you do have a crap-ton of updates to deal with, but I think it would take less time than that. It's not like EVERY single issue in your catalog was changed the last two months.
AlacrityFitzhugh
Monday, September 02, 2013 12:11:34 AM
Rank: Sidekick
Groups: Member
Location: Lynnwood, WA, USA
Joined: 9/10/2008 | Posts: 61 | Points: 1,261
SwiftMann wrote:
mcamp60 wrote:
Is anyone listening?

From CCL?

No.

What are you running on? Granted, you do have a crap-ton of updates to deal with, but I think it would take less time than that. It's not like EVERY single issue in your catalog was changed the last two months.


Oy. I'm about two years behind on my cataloging. Can't wait to see how long that update will take...

-- Alacrity

MoonKnight1
Monday, September 02, 2013 9:25:02 AM
Rank: Beyonder
Groups: Forum Admin, Guru, Member, Moderator, Sports Host, Super Seller
Location: Richmond, VA
Joined: 5/24/2010 | Posts: 5,169 | Points: 21,808
I updated last week since I just got a new computer.

13,000+ items took seven hours.

I can't imagine how long a hundred and forty six thousand will take.
Quality. Consistency. Variety. Reliable. Fair. Friendly





SwiftMann
Monday, September 02, 2013 10:04:59 AM
Rank: Beyonder
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Does no one have it set to auto-update on open?

I do and open the software every one to three days. Takes maybe five minutes tops each time.
MoonKnight1
Monday, September 02, 2013 10:20:47 AM
Rank: Beyonder
Groups: Forum Admin, Guru, Member, Moderator, Sports Host, Super Seller
Location: Richmond, VA
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I do as well, and usually it's no problem. I open the software at least 5 times a week and it never takes very long. But when I had to reinstall the software after getting my new computer the Sync took 7 hours for 13,000 items.
Quality. Consistency. Variety. Reliable. Fair. Friendly





Atilla2k
Monday, September 02, 2013 10:29:53 AM
Rank: Herald of Galactus
Groups: Approver, Member, Subscriber
Location: NY
Joined: 10/8/2007 | Posts: 1,885 | Points: 125,143
SwiftMann wrote:
Does no one have it set to auto-update on open?

I do and open the software every one to three days. Takes maybe five minutes tops each time.


I do, I open it everyday just to update. Takes 5 min (max) usually.
Xylob
Monday, September 02, 2013 10:33:01 AM
Rank: Beyonder
Groups: Approver, Member, Subscriber
Joined: 8/12/2007 | Posts: 8,611 | Points: 72,685
SwiftMann wrote:
Does no one have it set to auto-update on open?

I do and open the software every one to three days. Takes maybe five minutes tops each time.
I do as well - auto-update upon start. It has gone from just under 2 minutes to over 15 in the last 3 weeks...
Need help with a Change Request?Click here to contact an approver!
Problems with CCL?
Send an email right away (don't delay!) to helpdesk@comiccollectorlive.com
615-264-4747
Offices are open M-F 8am-5pm Central Time.
You can also e-mail the Chief Brand Officer directly to try to resolve questions/stuff at steve@golocomedia.com for help with password resets, general customer service questions, store order resolution, credit card store updating, questions about comic books and CCL, etc...

Xylob's Most Wanted:

G.I.Joe Special Missions TPB 2
Tales from the Transformers Beast Wars: Critical Mass
Youngblood Bloodsport #2 maybe? can you help identify?
DRUMCZAR
Monday, September 02, 2013 10:45:57 AM
Rank: Herald of Galactus
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Joined: 8/20/2009 | Posts: 1,156 | Points: 9,270
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MoonKnight1 wrote:
I updated last week since I just got a new computer.

13,000+ items took seven hours.

I can't imagine how long a hundred and forty six thousand will take


If my math is correct 78.62 hours or 3.28 Days! Thats if it actually updates without Failing & having to start all over again.

MoonKnight1 wrote:
I do as well, and usually it's no problem. I open the software at least 5 times a week and it never takes very long. But when I had to reinstall the software after getting my new computer the Sync took 7 hours for 13,000 items.


I stopped using the sync fuction 2 years ago because every time I did my store would crash & I'd spend a week or more with Joe rebuilding it & still lose data in the process.


If you're a seller, Just wait until you decide to add shelves to your stores. 1 - 5 shelf additions & Moves can take 5/6+ hours for the Update to run.

Hope that the NEW Improved CCL will rectify this VERY Time Consuming Process.

ADC

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Thundercron
Monday, September 02, 2013 10:45:58 AM
Rank: Celestial
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Location: Redland, Oregon
Joined: 9/14/2008 | Posts: 3,303 | Points: 38,599
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MoonKnight1 wrote:
I do as well, and usually it's no problem. I open the software at least 5 times a week and it never takes very long. But when I had to reinstall the software after getting my new computer the Sync took 7 hours for 13,000 items.


Why not just back-up the files with a remote device/internet site and re-install on the new computer?
MoonKnight1
Monday, September 02, 2013 10:53:24 AM
Rank: Beyonder
Groups: Forum Admin, Guru, Member, Moderator, Sports Host, Super Seller
Location: Richmond, VA
Joined: 5/24/2010 | Posts: 5,169 | Points: 21,808
DRUMCZAR wrote:
If you're a seller, Just wait until you decide to add shelves to your stores. 1 - 5 shelf additions & Moves can take 5/6+ hours for the Update to run.

Hope that the NEW Improved CCL will rectify this VERY Time Consuming Process.

ADC

PEACE!+



True. Syncing Shelves accounted for at least an hour of the time it took.
Quality. Consistency. Variety. Reliable. Fair. Friendly





MoonKnight1
Monday, September 02, 2013 10:54:50 AM
Rank: Beyonder
Groups: Forum Admin, Guru, Member, Moderator, Sports Host, Super Seller
Location: Richmond, VA
Joined: 5/24/2010 | Posts: 5,169 | Points: 21,808
Thundercron wrote:
MoonKnight1 wrote:
I do as well, and usually it's no problem. I open the software at least 5 times a week and it never takes very long. But when I had to reinstall the software after getting my new computer the Sync took 7 hours for 13,000 items.


Why not just back-up the files with a remote device/internet site and re-install on the new computer?


I thought I had backed up everything on a CD but for some reason it didn't work? Almost certainly something I did wrong.
Quality. Consistency. Variety. Reliable. Fair. Friendly





KnifeTricks
Tuesday, September 03, 2013 3:48:56 PM
Rank: Watcher
Groups: Forum Admin, Member, Moderator, Subscriber
Location: Hendersonville, TN
Joined: 8/31/2008 | Posts: 553 | Points: 1,765
We're checking on this problem.





Chance Butler
Graphic Designer

You can reach me by phone at (615) 264-4747 ext. 106
and you can e-mail us at helpdesk@comiccollectorlive.com
Joe
Wednesday, September 04, 2013 10:32:42 AM
Rank: Administration
Groups: CCL Feature Crew, Forum Admin, Member, Subscriber
Location: Nashville
Joined: 1/5/2007 | Posts: 2,159 | Points: 13,012
Is this happening at certain times of the day?

We have our ISP monitoring our hardware, but any specific info you can provide will help.

Thanks.

JB





Joe Butler
CEO / Founder

You can reach us by phone at (615) 264-4747
and you can e-mail us at helpdesk@comiccollectorlive.com

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