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Check for Updates task failed Options
MoonKnight1
Posted: Wednesday, November 20, 2013 8:44:43 AM

Rank: Herald of Galactus
Groups: Guru, Member, Moderator, Sports Host, Subscriber, Super Seller

Shop at My Store

Joined: 5/24/2010
Posts: 2,366
Points: 8,598
Location: Richmond, VA
The last few times I have started up the software I have gotten the following message:

Checking for Title Updates.

Task Failed. Please use Check for Updates to try again later.


What's up with this? Is it only me? Don't know what to do about it, please help.

Thanks!
Howie


I am proud to Announce that I now have 500+ Hero Ratings!!! Thanks to all of my Amazing Customers! Big things are in store for Hall of Heroes this year. It is my personal goal to add a long box a week to my Inventory starting in April, 2014.

Please frequent the VS Forum located here. Have you ever wondered if so-and-so could beat blankety-blank? Well, wonder no longer. Everything can be decided here.




Watch Episode 3 of Turn on AMC this Sunday, April 20th!

Hall Liquidations
The_Valiant_One
Posted: Wednesday, November 20, 2013 11:12:49 AM

Rank: Administration
Groups: CCL Feature Crew, Forum Admin, Guru, Member, Super Seller

Shop at My Store

Joined: 6/7/2007
Posts: 4,823
Points: 127,158
MoonKnight1 wrote:
The last few times I have started up the software I have gotten the following message:

Checking for Title Updates.

Task Failed. Please use Check for Updates to try again later.


What's up with this? Is it only me? Don't know what to do about it, please help.

Thanks!
Howie


Some basic trouble-shooting:

The first thing I suggest you'll want to do is check your internet connection.

Second, double check to make sure you're not working offline.

Third, restart your computer and try it again. Sometimes it's as simple a fix as that.

In the meantime, lemme get booted up here and see if I'm having any problems this morning as well. We haven't gotten any reports of anyone else having trouble, which usually means its' isolated. But let me rule that out first by trying it on my own.











The_Valiant_One
Posted: Wednesday, November 20, 2013 11:16:00 AM

Rank: Administration
Groups: CCL Feature Crew, Forum Admin, Guru, Member, Super Seller

Shop at My Store

Joined: 6/7/2007
Posts: 4,823
Points: 127,158
Software fired up just fine for me, my friend. Try those few things I suugested above, and if that doesn't help, shoot an email over to Joe at: helpdesk@comiccollectorlive.com. It's quicker for Joe to respond this way since he doesn't do a lot of tech support in the forums :)

Thanks man! We'll get you figured out!







MoonKnight1
Posted: Thursday, November 21, 2013 10:53:37 AM

Rank: Herald of Galactus
Groups: Guru, Member, Moderator, Sports Host, Subscriber, Super Seller

Shop at My Store

Joined: 5/24/2010
Posts: 2,366
Points: 8,598
Location: Richmond, VA
Thanks for the response Steve!

It's working fine now. I'm not sure what happened but everything appears to be all good.

Here's what I experienced:

4-5 times in a row when I opened the software I would get the Task Failed message. The software would then open once I clicked the Close button on the pop-up window. After the last time, I went into the software and clicked the Update button. It went through everything fine and the last two times I have opened the software I haven't gotten the Task Failed message.

So maybe it was a minor miscommunication between the software and my PC?

I am proud to Announce that I now have 500+ Hero Ratings!!! Thanks to all of my Amazing Customers! Big things are in store for Hall of Heroes this year. It is my personal goal to add a long box a week to my Inventory starting in April, 2014.

Please frequent the VS Forum located here. Have you ever wondered if so-and-so could beat blankety-blank? Well, wonder no longer. Everything can be decided here.




Watch Episode 3 of Turn on AMC this Sunday, April 20th!

Hall Liquidations
Tamwood
Posted: Thursday, November 21, 2013 11:26:54 AM

Rank: Herald of Galactus
Groups: Approver, Member, Subscriber

Joined: 11/13/2009
Posts: 1,540
Points: 138,595
Location: Indiana
When I booted up the software last night to add an issue to my collection I had to add to the database, it did the same thing. It happens every once in a while.
The_Valiant_One
Posted: Thursday, November 21, 2013 1:59:34 PM

Rank: Administration
Groups: CCL Feature Crew, Forum Admin, Guru, Member, Super Seller

Shop at My Store

Joined: 6/7/2007
Posts: 4,823
Points: 127,158
MoonKnight1 wrote:
Thanks for the response Steve!

It's working fine now. I'm not sure what happened but everything appears to be all good.

Here's what I experienced:

4-5 times in a row when I opened the software I would get the Task Failed message. The software would then open once I clicked the Close button on the pop-up window. After the last time, I went into the software and clicked the Update button. It went through everything fine and the last two times I have opened the software I haven't gotten the Task Failed message.

So maybe it was a minor miscommunication between the software and my PC?


Pretty much, but it was most likely a connection issue you were having. I've opened my software up randomly a few times just to make sure things are ok, and I don't see any problem on my end. We were having some problems with our hosting company between servers and the system wasn't holding onto images very well, but that seems to be resolved now.

Keep an eye on it and I'll keep opening randomly today and tomorrow as well just to make sure we're good Howie :)







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