I'm not a seller. That's not what I'm "whining" about. I'm complaining that we've been promised the world for years now, and we've gotten (BANNED) except more lies about what's still coming.
In the most basic and simple form, that's not true. I don't know if you attended the Open Conference Calls Joe and I both set up for membership at the end of last year, but we explained to the ones who attended that at least $50K was spent in 2013 towards expansion and project planning for the current CCL project we're working on.
And we get CCL for free? And it comes with upgrades? Both of those are news to me. I pay for CCL.
CCL's services are $29.95 a year (roughly $2.50 a month) and have been such for the last 5 years so this is not new news. You pay no more than any other member who signed up to use our services. And those services still work, unless you contact us and tell us for some reason that they don't, and we'll work to fix that problem. When (not if) CCL is updated, you will get those updates if you're still a subscriber.
Like I said in my first post on this thread, though. I saw that thread getting shut-down coming. Thundercron is absolutely right. No business is going to stand for their competitors doing business on what is pretty much their property.
Joe shut the thread down because of comments made that violated the Terms and Conditions of CCL.
HOWEVER, the reasons why the discussion started is what's got me upset. Instead of addressing our complaints and grumblings (yet again), they just try to calm the storm, which is a storm of their own making. And it's not like he wasn't already trying to get their attention in another thread for while before starting the one in question. That thread being started WAS A DIRECT RESULT OF CCL MANAGEMENT'S NEGLIGENCE OF CUSTOMER'S CONCERNS, PERIOD. But what's new? This has been CCL's M.O. for the last few years. Their spam-business and brick & mortar comic shop take precedence over us, and it couldn't be more obvious at this point.
Nate, I don’t know how many posts I’ve made in the forums telling people that if they want CCL’s direct attention to a subject DO NOT POST IN THE FORUMS. The Community Forums are for the Community and we aren’t able to respond back, post and comment to every thread. Sometimes, it’s a week or more before I make it to the thread. We have made our office phone number available. We have redirected and fixed our HELPDESK e-mail. The last time I checked our instant messaging system still works. Finally, I have even went so far as list my personal cellphone number and email address (at personal risk to myself, btw) to respond back to problems. “Trying to get our attention” by using the Community Forums for a direct response is NOT the way to do it. Unless someone messages me and says “There’s THIS thread you should check out” (which happens a lot) then that’s the way to go about it. Sellers and those who have a little closer relationship with CCL should not have to be reminded of this. “Well, I shouldn’t have to call, message or e-mail” is not a valid response or excuse btw. Which brings me to my next point…
If CCL management were neglecting customer concerns, the site would not still be running. The updates that CCL members want and honestly deserve are also not cheap. We are not going to simply patch what we already have. What we’re working on is a completely new CCL that no longer requires software and is accessible anywhere. (Again, referencing the Conference Calls from Oct and Nov.) As for the CCL’s brick and mortar store, it has been a MAJOR BENEFIT to the CCL brand. Beyond having sold multiple CCL Software on CD-ROMs and driving people to purchase comics on our site (yeah, that happens) I maintain personally maintain CCL’s shop at no cost to the company. I take time away from my family and do not receive any additional pay for running the shop. Additionally, we have CCL members that come to our shop to visit us. (Yeah, that happens too.) We also have not listed one single comic book on our OWN website just in the off-chance that it might be perceived as competing with our current sellers. And that “spam business” you mention? I won’t even dignify that with a response.
And Nate, on a personal level, Joe spoke directly with you over the phone and offered to refund you your $29.95 back some time ago, which I’m pretty sure we did. So if negligence in your mind is strictly no updates, then we’re guilty as charged.