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"The program Comic Collector Live has encountered a problem and needs to close" Options
The_Valiant_One
Posted: Friday, July 02, 2010 7:46:14 PM

Rank: Administration
Groups: CCL Feature Crew, Forum Admin, Guru, Member, Super Seller

Shop at My Store

Joined: 6/7/2007
Posts: 4,825
Points: 127,285
Empires wrote:
Well I used the program and I'm bumpping into problems with Mocrosoft NET. Not sure what the problem is but I may have to dump out of the site. Way earlier than I wanted to. Ugh.


WHOAH! What kind of problems are you having? Someone might be able to help.





Empires
Posted: Tuesday, July 06, 2010 2:55:03 PM
Rank: Newbie
Groups: Member

Joined: 1/5/2007
Posts: 3
Points: 9
Thanks. I downloaded the program, subscribed but, it seemingly kicked me out. Everything at my end except the program seems to run ok. I set up a store, but can't seem to get into it to upload items. Thanks in advance for your help.

Appears to be the same problem that Bluegrass Comics is having. Should I redownload the program? Response from Mods seems slow. The problem occurs when attempting to initialize.
jasonrvs
Posted: Thursday, September 16, 2010 5:37:42 AM

Rank: Herald of Galactus
Groups: Approver, Member

Joined: 12/12/2007
Posts: 1,581
Points: 144,812
Location: Seattle, WA
fenglingling wrote:
Thanks a lot for ur sharing.
It's really helpful for me


CLEVERLY DISGUISED SPAM! Please remove. And hopefully you kill the account as well...
KingZombie
Posted: Sunday, January 16, 2011 9:57:03 PM

Rank: Celestial
Groups: Member

Joined: 4/14/2007
Posts: 4,543
Points: 90,058
Joe wrote:
BluegrassComics wrote:


This is the Fatal Error that I get. I can confirm it only occurs if you are trying to load another program to memory while you launch CCL. It appears it can be any program and it will error. I tried 5 times in a row with five different programs and it gave the same error every time. Then I did it three times in a row with no errors, but CCL was the only program loading.


Thanks for the detailed info. This will be put on a bug list and fixed next upgrade.


I'm still getting this error message. At first it seemed like it happened because I had other programs open but lately I'm getting it more frequently and tonight it keeps popping up no matter what I do. Is there a fix for this yet?
KingZombie
Posted: Saturday, January 22, 2011 2:15:50 PM

Rank: Celestial
Groups: Member

Joined: 4/14/2007
Posts: 4,543
Points: 90,058
Hello???? Still having this issue! Anybody out there?
saintmica
Posted: Thursday, February 03, 2011 9:59:26 PM
Rank: Newbie
Groups: Member

Joined: 12/6/2010
Posts: 1
Points: 3
I was wondering whether or not paying $30 for the software would be worth it. After seeing the lack of support around here it's obvious that could be a huge waste. Sorry for your guys' troubles... but I'm out of here.
The_Valiant_One
Posted: Saturday, February 05, 2011 4:16:42 PM

Rank: Administration
Groups: CCL Feature Crew, Forum Admin, Guru, Member, Super Seller

Shop at My Store

Joined: 6/7/2007
Posts: 4,825
Points: 127,285
saintmica wrote:
I was wondering whether or not paying $30 for the software would be worth it. After seeing the lack of support around here it's obvious that could be a huge waste. Sorry for your guys' troubles... but I'm out of here.


Tough room. These are posts over the last several MONTHS, I might add.

Plus, please notice that the last post for this is on January 22nd. That's because I've been working with this member personally via email and private message, including the day I'm not in the office.

We have been in constant contact for the last several days...getting screen shots and information and what not to find a solution for this issue. I even post my cellphone number in the forums as well.

Short of being over your shoulder, we do the best we can do. Sorry you feel that way.





Joe
Posted: Saturday, February 05, 2011 9:53:12 PM

Rank: Administration
Groups: CCL Feature Crew, Forum Admin, Member, Subscriber

Joined: 1/5/2007
Posts: 1,867
Points: 11,938
Location: Nashville
Steve,

Appreciate your support on and off the job over the last couple of weeks on this.

If anyone else is having trouble, don't hesitate to call us at 615-264-4747. We are there during regular business hours Monday thru Friday.

Hate to lose a saint like mica. We are working with limited staff, but we try to take all our calls.



Joe Butler
Founder / CEO
Comic Collector Live

The leader should be the person capable of abstract thought!
(From the movie "O' Brother where art thou")

http://www.ComicCollectorLive.com

redsox0407
Posted: Tuesday, September 04, 2012 6:05:58 PM
Rank: Newbie
Groups: Member, Subscriber

Joined: 3/10/2007
Posts: 3
Points: 1,051
I get the same fatal error, tried the utlity fix with no luck. Also can't run live update or shop. Tried calling the number and it says the offices are closed. I've tried 6 times today for tech support, and left a vm each time. I would really love a call back, anytime tonight would be great.
tfoss1983
Posted: Monday, May 26, 2014 3:24:39 PM
Rank: Newbie
Groups: Member, Subscriber

Joined: 3/25/2008
Posts: 4
Points: 1,921
I just installed CCL on my new desktop, and keep getting a "Comic Collector Live has stopped working" error, and the program crashes about halfway through starting. Running 64-bit Windows 7. I don't have any problems with the program on my laptop, which has the same OS. Tried uninstalling, reinstalling, running the cleanup, restarting, reinstalling from the .msi file instead of the setup.exe, to no avail.

Any advice?

Edit: I tried running it in compatibility mode (XP and Vista), and got it to work, but still got the error. So it will run, but with that error message constantly over the top of it, and if I close that error message, the program closes.
comicscastle
Posted: Monday, May 26, 2014 5:24:09 PM

Rank: Beyonder
Groups: Approver, Approver Steward, CR-Management, Forum Admin, Grade My Book Host, Guru, History Host, Member, Super Seller, Tool

Shop at My Store

Joined: 1/30/2008
Posts: 14,986
Points: 425,640
Location: New Jersey
tfoss1983 wrote:
I just installed CCL on my new desktop, and keep getting a "Comic Collector Live has stopped working" error, and the program crashes about halfway through starting. Running 64-bit Windows 7. I don't have any problems with the program on my laptop, which has the same OS. Tried uninstalling, reinstalling, running the cleanup, restarting, reinstalling from the .msi file instead of the setup.exe, to no avail.

Any advice?

Edit: I tried running it in compatibility mode (XP and Vista), and got it to work, but still got the error. So it will run, but with that error message constantly over the top of it, and if I close that error message, the program closes.
Send a message to the help desk so they will see it when they come back to work tomorrow.



The following stores are all stores that I've dealt with or have become friends with through the forums and I highly recommend them all.
Comics Castle-owned & operated by Pat McCauslin
Alpha Comics--ComicVortex--Metropolis Connections 2.0--Comic Cellar


Joe
Posted: Tuesday, May 27, 2014 11:15:03 AM

Rank: Administration
Groups: CCL Feature Crew, Forum Admin, Member, Subscriber

Joined: 1/5/2007
Posts: 1,867
Points: 11,938
Location: Nashville
tfoss1983 wrote:
I just installed CCL on my new desktop, and keep getting a "Comic Collector Live has stopped working" error, and the program crashes about halfway through starting. Running 64-bit Windows 7. I don't have any problems with the program on my laptop, which has the same OS. Tried uninstalling, reinstalling, running the cleanup, restarting, reinstalling from the .msi file instead of the setup.exe, to no avail.

Any advice?

Edit: I tried running it in compatibility mode (XP and Vista), and got it to work, but still got the error. So it will run, but with that error message constantly over the top of it, and if I close that error message, the program closes.


Try turning off your anti virus, and any backup programs that may be running (such as cobalt). and see if that doesn't resolve the problem. If it does, then just add CCL.exe as a safe program, and schedule your backup program to backup CCL database when you are not using the program.

Joe Butler
Founder / CEO
Comic Collector Live

The leader should be the person capable of abstract thought!
(From the movie "O' Brother where art thou")

http://www.ComicCollectorLive.com

tfoss1983
Posted: Wednesday, May 28, 2014 2:35:20 PM
Rank: Newbie
Groups: Member, Subscriber

Joined: 3/25/2008
Posts: 4
Points: 1,921
Disabling my antivirus (AVG free) didn't have any effect. I don't think I have any backup software running. It's weird, because the update goes through, the popup help topics window shows up, even the little corner popup about my available items in the marketplace activates, but the screen for the main window just goes white and that error message pops up.

How do I contact the help desk? The comiccollectorlive.com/help link leads to a dead page.
MoonKnight1
Posted: Wednesday, May 28, 2014 3:55:39 PM

Rank: Celestial
Groups: Guru, Member, Moderator, Sports Host, Super Seller

Shop at My Store

Joined: 5/24/2010
Posts: 2,937
Points: 10,771
Location: Richmond, VA
tfoss1983 wrote:
How do I contact the help desk?

Hi, try this:

helpdesk@comiccollectorlive.com

or

steve@golocomedia.com

If you need more immediate support call: 615-264-4747
Ask for Steve or Joe

Someone should be able to help!


Fantastic News! Hall of Heroes has now surpassed 600 Hero Ratings! I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear. Excelsior!



Now with 1,500+ positive feedback on the four letter site!
Standing offer to all CCL Members - every purchase you make from my other store (link below) earns you at least one freebie of my choice! If you purchase from Hall Liquidations send a PM to Hall of Heroes and let me know! Thanks!

Hall Liquidations


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