IMO Brett's had a big impact here, sometimes listing 1000+ books a day + almost all at VFNM and 98 cents.
You are so right. The guy doing the listing used to brag to me about how he had just listed 1,000 comics in one hour. I'd say, "Yeah, but you took a long box of G.I. Joe Sigma 6 #5 and listed them all at VF/NM for 98 cents and you didn't look at them or even count them. You just guessed that there were 350 comics in there!" That guy was a moron, or I guess he still is.
I want to address a few topics and I'll start with grading. I didn't start grading comics until about 4 years ago. At first I had no idea what I was doing and mis-graded a lot of stuff. I soon realized that I was an idiot and sought out a mentor. Kirk is a professional grader and taught me how to do it. Since then I have gotten much better and I am always striving to be even better. I don't believe in complacency and I am always trying to improve in everything I do. I am constantly going back and reevaluating the books I previously graded and adjusting them when necessary.
Grading is the toughest part of the job for me and it is arguably the most important. Keep in mind as well that even professional graders can have different opinions. CGC uses a team to grade a book and then takes the average. I can just about guarantee that if I gave the same book to everyone posting here and asked you to grade it we would come up with several different grades.
For my part I at least try to be as consistent as possible and I attempt to err downwards rather than up.
Shipping cost- I routinely lose money on shipping. I am not complaining or whining just stating a fact. It doesn't even bother me, I chalk it up as the cost of doing business and move on. My free shipping threshold is $25 so the majority of my customers don't pay S&H at all.
My shipping time is a source of pride for me. I get a ton of feedback from buyers saying things like "Wow! I can't believe how fast my items arrived.", etc. I like to send orders out as soon as humanly possible. My reasoning for that is twofold. First, I feel that the less time an order sits around the lower the chance that something happens to it. It could get lost or damaged and then I'm up a creek. Second, I know that I as a buyer like to get my purchase sooner rather than later. Take a quick look at the first page of Seller Ratings for me - 20 comments on the fast delivery.
Communication is another important issue for me. Ask anyone who has ever ordered from me and you will hear the same thing. After (not before) I ship your order I send a PM stating when I sent it and when I think it should arrive. Every time. I answer every PM sent to me, I send scans when asked, I will follow up with people if I need to. There's little worse than a Seller whom you cannot contact. I don't automatically send tracking numbers but I am more than happy to do so if it is requested. The reason being that I think that the majority of people don't really care about it and, as I said earlier, I ship so fast that people get their orders before they even think about looking at tracking.
But, as I mentioned previously, I am always trying to improve my service so that's something that I might think about changing.
While I was typing this I noticed the comments by Xylob and heavyearly2000 about the feedback process here. I agree 100% At the very least there should be a date stamp so we can see when the feedback was left. There should also be categories ala Feebay for shipping time, grading standards, packaging, etc.