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Baldbix76
Thursday, July 16, 2015 9:03:46 PM
Rank: Newbie
Groups: Member
Joined: 8/17/2007 | Posts: 7 | Points: 210
No, I did not and actually, I'M sorry. I never expected "the help desk" to call me. I thought I'd use the forum first. That kinda seemed like the most logical place to start. I apologize if I sound snarky, but I had this issue a year ago with no reply. Since then, I allowed my subscription to lapse and then decided to renew and drop my $30 bills just to have the same issue...so forgive me if I'm a bit irritated. At least NOW I know to skip the forums all together (as not to waste my time) and go straight for the phone call.


Also, "as the first post states"...

"If this is not an emergency please use the other support options."


(the more I read your post, the more I'm conviced you're the snarky one), I didnt feel this to currently be an emergency, hence the forum post.
Xylob
Friday, July 17, 2015 7:02:10 AM
Rank: Beyonder
Groups: Approver, Member, Subscriber
Joined: 8/12/2007 | Posts: 9,165 | Points: 102,038
I'm sorry you have inferred that which I did not imply.
I see from your post count that you are not a regular in the forums, which I did not notice before. Had I looked at that originally, I would not have assumed you already knew that CCL employees are almost never in the forums.
I hope they are able to help you with your needs.
Need help with a Change Request?Click here to contact an approver!
Problems with CCL?
Send an email right away (don't delay!) to helpdesk@comiccollectorlive.com
615-264-4747
Offices are open M-F 8am-5pm Central Time.
You can also e-mail the Chief Brand Officer directly to try to resolve questions/stuff at steve@golocomedia.com for help with password resets, general customer service questions, store order resolution, credit card store updating, questions about comic books and CCL, etc...
Joe
Friday, July 17, 2015 10:23:09 AM
Rank: Administration
Groups: CCL Feature Crew, Forum Admin, Member
Location: Nashville
Joined: 1/5/2007 | Posts: 2,264 | Points: 13,387
Baldbix76 wrote:
I am having the EXACT same issue to the letter. I am only deleting about 5 titles from my catalog and I let it sit for a good 5-7 hours...stiiiillll sitting there, and if i click on it, it gives me the "(NOT RESPONDING)" tag . Never had that has that issue before...I'm getting frustrated.



This could be a problem with your anti virus or backup program like carbonite that is causing the program to run slow. Check and see that CCL.exe is flagged as a safe program. To see if that is the issue, turn off backup and antivirus for a minute and do your updates.

Let me know if that help.





Joe Butler
CEO / Founder

You can reach us by phone at (615) 264-4747
and you can e-mail us at helpdesk@comiccollectorlive.com

Baldbix76
Saturday, July 18, 2015 12:58:20 AM
Rank: Newbie
Groups: Member
Joined: 8/17/2007 | Posts: 7 | Points: 210
Thank you for responding. Yes, CCL IS flagged safe and I do not use a backup program. Removing titles works, but often (imo) take far too long. I apologize for being crass, but the wait time seemed far too long for a paid service and coupled with replies I interpreted as an attack on my intellegence/common sense, I got a little defensive. I know now, Xylob, this wasn't the case but for future reference, I wouldnt assume too much. Its true I dont post alot, but I DO read the forums fairly often and have, on many occasion, seen CCL employees reply to postings. That being said, I took the steps I felt nessesary. Thank you again.
icarus201
Saturday, July 18, 2015 8:13:59 AM
Rank: Beyonder
Groups: Approver, CR-Policies, Forum Admin, Member, Moderator, Movies Host, Subscriber, UK Host
Location: United Kingdom
Joined: 8/17/2007 | Posts: 44,098 | Points: 1,179,856
Baldbix76 wrote:
Thank you for responding. Yes, CCL IS flagged safe and I do not use a backup program. Removing titles works, but often (imo) take far too long. I apologize for being crass, but the wait time seemed far too long for a paid service and coupled with replies I interpreted as an attack on my intellegence/common sense, I got a little defensive. I know now, Xylob, this wasn't the case but for future reference, I wouldnt assume too much. Its true I dont post alot, but I DO read the forums fairly often and have, on many occasion, seen CCL employees reply to postings. That being said, I took the steps I felt nessesary. Thank you again.

Hi, Baldbix76. I hope Joe's advice sorted out the issue for you. On a trivial note, I just noticed that you and I both joined up on exactly the same day, and Xylob just 5 days earlier.
Marvel Universe® ~ No-one Ever Really Dies.

Make sure that you read and understand the forum rules here
Xylob
Saturday, July 18, 2015 9:33:15 AM
Rank: Beyonder
Groups: Approver, Member, Subscriber
Joined: 8/12/2007 | Posts: 9,165 | Points: 102,038
thanks for pointing out that we're all a bunch of old farts?
Need help with a Change Request?Click here to contact an approver!
Problems with CCL?
Send an email right away (don't delay!) to helpdesk@comiccollectorlive.com
615-264-4747
Offices are open M-F 8am-5pm Central Time.
You can also e-mail the Chief Brand Officer directly to try to resolve questions/stuff at steve@golocomedia.com for help with password resets, general customer service questions, store order resolution, credit card store updating, questions about comic books and CCL, etc...
MyPerfectWords
Wednesday, March 13, 2019 3:31:48 AM
Rank: Newbie
Groups: Member
Location: New York City
Joined: 3/13/2019 | Posts: 1 | Points: 3
Nice post and thanks for sharing.
KnifeTricks
Thursday, March 14, 2019 9:23:37 AM
Rank: Watcher
Groups: Forum Admin, Member, Moderator, Subscriber
Location: Hendersonville, TN
Joined: 8/31/2008 | Posts: 639 | Points: 2,023
MyPerfectWords wrote:
Nice post and thanks for sharing.

Think





Chance Butler
Graphics

e-mail us at helpdesk@comiccollectorlive.com
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