Log In Forums Help
Comic Collector Live
Home :: CCL Messageboard
Find Comics for Sale
Items For Sale
All Comics For Sale
New Releases
CGC Comics
Bundled Lots
Store Locator
Search Library
Search By Title
Publisher
Story Arc
Character
Credits
Release Date
Change Request Manager
News & Reviews
Reviews
News
Our Products and Services
Get the Software
Buying Comics And Stuff
Selling Your Comics
Opening A Store
Community
Forum
Store Locator
Member Locator
Welcome Guest Active Topics
First bad experience with a CCL seller Options
Reggie
Posted: Wednesday, September 04, 2013 8:40:40 PM

Rank: Herald of Galactus
Groups: Member, Subscriber

Joined: 3/8/2007
Posts: 1,835
Points: 33,062
Location: Florida
I purchased some Nova(1976 series) issues to complete my set. I have been needing them for a while. I also purchased other books on my wishlist to meet the free shipping option. The seller shipped very quickly. I received the books yesterday and everything looked great except the Nova issues. 9 of the Nova books were in terrible condition. Tons of creases, color breaks, spine splitting, loose cover, etc. One of them had a few tears in the cover. They were listed as Fine/Very Fine. All of them. That's the only reason I even placed the order was for these books and the condition as listed. I sent the seller a pm and an email yesterday evening around 5. The pm was marked as read this morning but no response. I sent another pm today around 6. Still no response. Any suggestions?


DivideAndConquer
Posted: Wednesday, September 04, 2013 8:51:53 PM

Rank: Large Noggin
Groups: Member, Super Seller

Shop at My Store

Joined: 5/7/2013
Posts: 366
Points: 1,141
Reggie,

I would give them until tomorrow to respond to your PM. Sometimes I read a PM and will look into the issue so I have all the facts before I respond. That can take a few hours. If they do not get back to you tomorrow, send another message and see if that is read. You can start the grievance with PayPal if they do not resond and you can reach out to "The_Valiant_One" to see if they can reach out to the seller. After that it is a waiting game for someone to respond to you about your books. let me know if you need any additional help.

Thanks,

D&C Comics

Free Media Mail Shipping @ $35

$0.35 AND $0.50 BARGAIN BIN

Customized International Shipping Options!

All comics 1.01 and up come Bagged and Boarded at no additional cost. All other comics are bagged at no additional cost!

Follow us on Twitter for Hot Invest Comics News and Promotion Sales!
Twitter

www.dandccomics.com
COMING SOON!!!
Reggie
Posted: Wednesday, September 04, 2013 9:01:36 PM

Rank: Herald of Galactus
Groups: Member, Subscriber

Joined: 3/8/2007
Posts: 1,835
Points: 33,062
Location: Florida
DivideAndConquer wrote:
Reggie,

I would give them until tomorrow to respond to your PM. Sometimes I read a PM and will look into the issue so I have all the facts before I respond. That can take a few hours. If they do not get back to you tomorrow, send another message and see if that is read. You can start the grievance with PayPal if they do not resond and you can reach out to "The_Valiant_One" to see if they can reach out to the seller. After that it is a waiting game for someone to respond to you about your books. let me know if you need any additional help.

Thanks,

D&C Comics


Hopefully I won't have to contact Steve about it. It seems 48 hours is the norm for waiting on a reply. I guess I just prefer any communication just to let me know they got the message and will be getting back with me for a solution. What is aggravating though is this is one of those orders that these books were the only reason I placed an order. All the other books I bought were just to meet the free shipping option. I hate when that happens. Thanks for the feedback though.


DivideAndConquer
Posted: Wednesday, September 04, 2013 9:11:59 PM

Rank: Large Noggin
Groups: Member, Super Seller

Shop at My Store

Joined: 5/7/2013
Posts: 366
Points: 1,141
Reggie wrote:
DivideAndConquer wrote:
Reggie,

I would give them until tomorrow to respond to your PM. Sometimes I read a PM and will look into the issue so I have all the facts before I respond. That can take a few hours. If they do not get back to you tomorrow, send another message and see if that is read. You can start the grievance with PayPal if they do not resond and you can reach out to "The_Valiant_One" to see if they can reach out to the seller. After that it is a waiting game for someone to respond to you about your books. let me know if you need any additional help.

Thanks,

D&C Comics


Hopefully I won't have to contact Steve about it. It seems 48 hours is the norm for waiting on a reply. I guess I just prefer any communication just to let me know they got the message and will be getting back with me for a solution. What is aggravating though is this is one of those orders that these books were the only reason I placed an order. All the other books I bought were just to meet the free shipping option. I hate when that happens. Thanks for the feedback though.

Yeah as a buyer that sucks. We had a couple orders that were that way and we ended up biting the bullet and just chalking it up as a lose. I always say the more communication the better. I wish CCL had a Amazon type feature that reduced your customer service rating for responses outside of 24 hours. That way someone's CSR rating isn't 100% when they don't communicate or have Mortal/Villain ratings.

Free Media Mail Shipping @ $35

$0.35 AND $0.50 BARGAIN BIN

Customized International Shipping Options!

All comics 1.01 and up come Bagged and Boarded at no additional cost. All other comics are bagged at no additional cost!

Follow us on Twitter for Hot Invest Comics News and Promotion Sales!
Twitter

www.dandccomics.com
COMING SOON!!!
DivideAndConquer
Posted: Wednesday, September 04, 2013 9:15:19 PM

Rank: Large Noggin
Groups: Member, Super Seller

Shop at My Store

Joined: 5/7/2013
Posts: 366
Points: 1,141
I also wanted to say that I wish I had some Nova in my store or collection. Currently we are out of the 1974 series. If there is anything in my store that you do like, please shop around and I will get you 15% off your order. I want people who shop CCL to have the best experience every time, no matter who the seller is.

Dylan & Drew

Free Media Mail Shipping @ $35

$0.35 AND $0.50 BARGAIN BIN

Customized International Shipping Options!

All comics 1.01 and up come Bagged and Boarded at no additional cost. All other comics are bagged at no additional cost!

Follow us on Twitter for Hot Invest Comics News and Promotion Sales!
Twitter

www.dandccomics.com
COMING SOON!!!
Reggie
Posted: Thursday, September 05, 2013 6:50:49 AM

Rank: Herald of Galactus
Groups: Member, Subscriber

Joined: 3/8/2007
Posts: 1,835
Points: 33,062
Location: Florida
DivideAndConquer wrote:
I also wanted to say that I wish I had some Nova in my store or collection. Currently we are out of the 1974 series. If there is anything in my store that you do like, please shop around and I will get you 15% off your order. I want people who shop CCL to have the best experience every time, no matter who the seller is.

Dylan & Drew


I got a message today from the seller. They refunded the cost of the 9 issues. I've been buying comics here on CCL for about 6 years now and have had great customer service from everyone I've bought from. That's why I will only buy comics from CCL. I really appreciate your offer, you really didn't have to do that. But I'm not gonna pass up a good deal! Next time I'm looking to make another purchase, your store will be my first stop. Thanks again.
-Reggie



MoonKnight1
Posted: Thursday, September 05, 2013 7:32:03 AM

Rank: Herald of Galactus
Groups: Guru, Member, Moderator, Sports Host, Subscriber, Super Seller

Shop at My Store

Joined: 5/24/2010
Posts: 2,366
Points: 8,598
Location: Richmond, VA
Hey Reggie,

What issues are you looking for? I've got a bunch of them, not sure about condition I would have to dig them up.

It's good to hear that the store addressed the issue. Too bad they weren't proactive...

Let me know!
Howie

I am proud to Announce that I now have 500+ Hero Ratings!!! Thanks to all of my Amazing Customers! Big things are in store for Hall of Heroes this year. It is my personal goal to add a long box a week to my Inventory starting in April, 2014.

Please frequent the VS Forum located here. Have you ever wondered if so-and-so could beat blankety-blank? Well, wonder no longer. Everything can be decided here.




Watch Episode 3 of Turn on AMC this Sunday, April 20th!

Hall Liquidations
Reggie
Posted: Thursday, September 05, 2013 7:46:05 PM

Rank: Herald of Galactus
Groups: Member, Subscriber

Joined: 3/8/2007
Posts: 1,835
Points: 33,062
Location: Florida
MoonKnight1 wrote:
Hey Reggie,

What issues are you looking for? I've got a bunch of them, not sure about condition I would have to dig them up.

It's good to hear that the store addressed the issue. Too bad they weren't proactive...

Let me know!
Howie


Hey Howie,
Well, for the issues to be replaced from my last order and the remaining issues are: 5, 6, 9, 10, 12, 13, 14, 15, 16, 18, 19, and 23.



Users browsing this topic
Guest


Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Main Forum RSS : RSS

This page was generated in 0.251 seconds.

ADVERTISEMENT . . . . . . . . . . . . . . . . . . . . . . . .
All images on comic collector live copyright of their respective publishers. © Copyright 2008, MidTen Media Inc. GOLO231