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Check for Updates task failed Options
MoonKnight1
Posted: Wednesday, November 20, 2013 8:44:43 AM

Rank: Celestial
Groups: Guru, Member, Moderator, Sports Host, Super Seller

Shop at My Store

Joined: 5/24/2010
Posts: 4,136
Points: 16,788
Location: Richmond, VA
The last few times I have started up the software I have gotten the following message:

Checking for Title Updates.

Task Failed. Please use Check for Updates to try again later.


What's up with this? Is it only me? Don't know what to do about it, please help.

Thanks!
Howie


The countdown to 1,000 Hero Ratings has begun!

71 to go

I have been working on something exciting to give back to the Incredible CCL Community that has treated me so well these past few years. When I hit the 1,000 Hero threshold I will make an announcement that will leave you flush with anticipation! I have been dropping hints and here is another clue: What do you get when you take the 4th word of a 3 issue Marvel mini-series from 1982 and mash it with an annual Spring event that began 20 years later?



Hall Liquidations


The_Valiant_One
Posted: Wednesday, November 20, 2013 11:12:49 AM

Rank: Administration
Groups: CCL Feature Crew, Forum Admin, Guru, Member, Super Seller

Shop at My Store

Joined: 6/7/2007
Posts: 4,992
Points: 137,527
MoonKnight1 wrote:
The last few times I have started up the software I have gotten the following message:

Checking for Title Updates.

Task Failed. Please use Check for Updates to try again later.


What's up with this? Is it only me? Don't know what to do about it, please help.

Thanks!
Howie


Some basic trouble-shooting:

The first thing I suggest you'll want to do is check your internet connection.

Second, double check to make sure you're not working offline.

Third, restart your computer and try it again. Sometimes it's as simple a fix as that.

In the meantime, lemme get booted up here and see if I'm having any problems this morning as well. We haven't gotten any reports of anyone else having trouble, which usually means its' isolated. But let me rule that out first by trying it on my own.












Steve Boyd
VP/CCL

You can reach us by phone at (615) 264-4747 ext 103
and you can e-mail us at helpdesk@comiccollectorlive.com
The_Valiant_One
Posted: Wednesday, November 20, 2013 11:16:00 AM

Rank: Administration
Groups: CCL Feature Crew, Forum Admin, Guru, Member, Super Seller

Shop at My Store

Joined: 6/7/2007
Posts: 4,992
Points: 137,527
Software fired up just fine for me, my friend. Try those few things I suugested above, and if that doesn't help, shoot an email over to Joe at: helpdesk@comiccollectorlive.com. It's quicker for Joe to respond this way since he doesn't do a lot of tech support in the forums :)

Thanks man! We'll get you figured out!








Steve Boyd
VP/CCL

You can reach us by phone at (615) 264-4747 ext 103
and you can e-mail us at helpdesk@comiccollectorlive.com
MoonKnight1
Posted: Thursday, November 21, 2013 10:53:37 AM

Rank: Celestial
Groups: Guru, Member, Moderator, Sports Host, Super Seller

Shop at My Store

Joined: 5/24/2010
Posts: 4,136
Points: 16,788
Location: Richmond, VA
Thanks for the response Steve!

It's working fine now. I'm not sure what happened but everything appears to be all good.

Here's what I experienced:

4-5 times in a row when I opened the software I would get the Task Failed message. The software would then open once I clicked the Close button on the pop-up window. After the last time, I went into the software and clicked the Update button. It went through everything fine and the last two times I have opened the software I haven't gotten the Task Failed message.

So maybe it was a minor miscommunication between the software and my PC?

The countdown to 1,000 Hero Ratings has begun!

71 to go

I have been working on something exciting to give back to the Incredible CCL Community that has treated me so well these past few years. When I hit the 1,000 Hero threshold I will make an announcement that will leave you flush with anticipation! I have been dropping hints and here is another clue: What do you get when you take the 4th word of a 3 issue Marvel mini-series from 1982 and mash it with an annual Spring event that began 20 years later?



Hall Liquidations


Tamwood
Posted: Thursday, November 21, 2013 11:26:54 AM

Rank: Herald of Galactus
Groups: Approver, Member, Subscriber

Joined: 11/13/2009
Posts: 1,810
Points: 168,350
Location: Indiana
When I booted up the software last night to add an issue to my collection I had to add to the database, it did the same thing. It happens every once in a while.
The_Valiant_One
Posted: Thursday, November 21, 2013 1:59:34 PM

Rank: Administration
Groups: CCL Feature Crew, Forum Admin, Guru, Member, Super Seller

Shop at My Store

Joined: 6/7/2007
Posts: 4,992
Points: 137,527
MoonKnight1 wrote:
Thanks for the response Steve!

It's working fine now. I'm not sure what happened but everything appears to be all good.

Here's what I experienced:

4-5 times in a row when I opened the software I would get the Task Failed message. The software would then open once I clicked the Close button on the pop-up window. After the last time, I went into the software and clicked the Update button. It went through everything fine and the last two times I have opened the software I haven't gotten the Task Failed message.

So maybe it was a minor miscommunication between the software and my PC?


Pretty much, but it was most likely a connection issue you were having. I've opened my software up randomly a few times just to make sure things are ok, and I don't see any problem on my end. We were having some problems with our hosting company between servers and the system wasn't holding onto images very well, but that seems to be resolved now.

Keep an eye on it and I'll keep opening randomly today and tomorrow as well just to make sure we're good Howie :)








Steve Boyd
VP/CCL

You can reach us by phone at (615) 264-4747 ext 103
and you can e-mail us at helpdesk@comiccollectorlive.com
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