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frank666
Friday, July 18, 2014 5:34:17 AM
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Recently I have had to flatten my harddrive. After re-installing CCL, I went the usual changes of drives etc. to get my comic collection back up to date. But now all of a sudden, I am receiving this Bug.

Once I start CCL the box opens as usual and carries on to checking for updates.

Then the second box appears, stating checking for CCL Notification(s)

After a while I get the following statement in red:

Task failed. Please check For Updates to try again later.

Is it my PC or is some kind of new bug? Because I haven't had anyting like this before.
Thundercron
Friday, July 18, 2014 6:51:50 AM
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This task failed notice pops up from time to time, and usually corrects itself if you just try again later. I have also noticed it happens more often when I try to run the software in the middle of the night.

Also, make sure any third party computer backing systems are turned off when running the software, as it can sometimes interfere with things.
MoonKnight1
Friday, July 18, 2014 7:34:35 AM
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I get that notice from time to time and, like Corey said, I just wait a little while and try again. Usually it ends up working. Not sure why it happens.
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frank666
Friday, July 18, 2014 7:40:59 AM
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It just concerns me because I have been CCL for several years and not once have I had this problem and I always run it during the European day times.
Thundercron
Friday, July 18, 2014 7:51:00 AM
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frank666 wrote:
It just concerns me because I have been CCL for several years and not once have I had this problem and I always run it during the European day times.


Which would be night time over here (where the servers are). Again, not sure if that has anything to do with it, but I've always noticed the software gives me more problems and is slower in the early AM hours. Those are also the times when I see the forums get hit with spam. I always assumed it had to do with the servers getting assaulted with spambots, slowing things down. But I could be totally wrong on that.
frank666
Saturday, July 19, 2014 12:25:32 AM
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The programm is still showing the problem.

I have now tried yesterday at 15.00, 17.00 & 21.00 hrs CET and this morning at 07.00 hrs CET.

Is there some kind of support I can in contact with? I have now been using CCL since 2007 and I have never had this report yet.
Xylob
Saturday, July 19, 2014 7:50:09 AM
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Problems with CCL?
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frank666
Saturday, July 19, 2014 8:16:06 AM
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Thanks Xylob. Just sent the e-mail. Lets see if they can help especially since I am expecting my batch of comics tomorrow.
Xylob
Saturday, July 19, 2014 10:06:51 AM
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yay! what're you getting?
Need help with a Change Request?Click here to contact an approver!
Problems with CCL?
Send an email right away (don't delay!) to helpdesk@comiccollectorlive.com
615-264-4747
Offices are open M-F 8am-5pm Central Time.
You can also e-mail the Chief Brand Officer directly to try to resolve questions/stuff at steve@golocomedia.com for help with password resets, general customer service questions, store order resolution, credit card store updating, questions about comic books and CCL, etc...
frank666
Saturday, July 19, 2014 11:51:16 AM
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Didn't get a reply from the e-mail, but it is


Laughing Laughing Laughing WORKING Big Grin Big Grin Big Grin
SwiftMann
Sunday, July 20, 2014 3:20:38 PM
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Any idea what got it working. I just installed the sortware on my new PC. Restored my collection with no problem. But at every step along the way yesterday and now today I get the same sequence to the error you noted.
SwiftMann
Monday, July 28, 2014 2:52:33 PM
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Just talked to Joe on the phone. He said this is most often a conflict in the software and back-up program both trying to access the comicdata.sdf file at the same time and the software gives up. I'll have to look at the back-up settings on my computer and reset it to a different time (although I don't think I have continuous back-up happening).

He said it could also be a conflict with an anti-virus software but since I used Microsoft Essentials on the previous machine and this one, it's not too likely.
DaLeah96
Tuesday, July 29, 2014 2:05:54 PM
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Did you ever manage to update Swifty. I've been getting the same problem & message for the last two hours. Will try again later in the day.


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SwiftMann
Tuesday, July 29, 2014 2:49:09 PM
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DaLeah96 wrote:
Did you ever manage to update Swifty. I've been getting the same problem & message for the last two hours. Will try again later in the day.

Nope.

I turned off my anti-virus (Microsoft Essentials) and back-up schedule. It didn't make any impact. Joe and I are trying to coordinate for him to remote into my computer and figure out what is causing the conflict.
SwiftMann
Thursday, July 31, 2014 3:36:19 PM
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Into hour two of Joe remoting into my computer. Something is completely blocking my CCL software from getting to the internet.
SwiftMann
Friday, August 01, 2014 8:37:32 AM
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Two hours yesterday with no resolution. Joe is researching today.
MoonKnight1
Friday, August 01, 2014 9:11:28 AM
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I'm glad Joe is helping. I hope they can figure it out soon, my friend.
Quality. Consistency. Variety. Reliable. Fair. Friendly





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