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Most Common Connection Problems Options
Joe
Posted: Wednesday, July 18, 2007 7:01:54 PM

Rank: Administration
Groups: CCL Feature Crew, Forum Admin, Member, Subscriber

Joined: 1/5/2007
Posts: 1,878
Points: 11,971
Location: Nashville
The CCL application is unable to connect to our server to authenticate you. Here are a few things to check.

1. Make sure you are connected to the internet.
2. Check to see if your firewall is blocking CCL.exe (most common problem). CCL needs to perform outbound port 80 webservice calls, so make sure it has access to that port.
3. See if your hardware firewall is blocking outbound port 80 traffic.
4. Sometimes Internet Explorer has a setting checked that needs to be unchecked. Open your Internet Explorer Web browser and do the following:

Tools -> Internet Options
Connections Tab
Click Lan Settings Button
UNCHECK Automatically detect settings
Click OK Button
Click OK Button on Internet Options Form
Restart windows then try CCL again

5. Could be dns. Go to Start / click on run / type cmd...hit enter / (you should be at your c:\ prompt) type in ipconfig/flushdns
6. Be sure to use your email address (not your handle) as your login when you log in with the software.

If you are still having problems, let support know. Include the following info:
Version of Windows
Type of Internet Connection
Name of Software Firewall
Name of Hardware Firewall if applicable



Joe Butler
Founder / CEO
Comic Collector Live

The leader should be the person capable of abstract thought!
(From the movie "O' Brother where art thou")

http://www.ComicCollectorLive.com

nacho
Posted: Tuesday, June 21, 2011 11:36:19 AM

Rank: Large Noggin
Groups: Member

Joined: 8/27/2007
Posts: 481
Points: 1,443
Location: oregon
i just renewed my subscribtion and now i can't connect to the site through the software i tryed all the steps above but nuthins working any suggestions?

wajahae30
Posted: Friday, September 19, 2014 11:36:51 PM
Rank: Newbie
Groups: Member

Joined: 9/20/2014
Posts: 1
Points: 3
nice post....Boo Hoo!







_______________________________________________________________________
watson
MoonKnight1
Posted: Saturday, September 20, 2014 9:00:29 AM

Rank: Celestial
Groups: Guru, Member, Moderator, Sports Host, Super Seller

Shop at My Store

Joined: 5/24/2010
Posts: 3,328
Points: 12,375
Location: Richmond, VA
wajahae30 wrote:
nice post....Boo Hoo!







_______________________________________________________________________
watson


Are you having problems getting connected? Do you need assistance?

Fantastic News! Hall of Heroes has now surpassed 600 Hero Ratings! I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear. Excelsior!



Hall Liquidations


Xylob
Posted: Saturday, September 20, 2014 9:19:06 AM

Rank: Beyonder
Groups: Approver, Member, Subscriber

Joined: 8/12/2007
Posts: 8,207
Points: 66,355
wajahae30 wrote:
nice post....Boo Hoo!







_______________________________________________________________________
watson
Indeed it is. Very informative and helpful for those new to the software that may have problems related to fairly common OS configuration issues.

Need help with a Change Request?Click here to contact an approver!
Problems with CCL?
Send an email right away (don't delay!) to helpdesk@comiccollectorlive.com
615-264-4747
Offices are open M-F 8am-5pm Central Time.
You can also e-mail the Chief Brand Officer directly to try to resolve questions/stuff at steve@golocomedia.com for help with password resets, general customer service questions, store order resolution, credit card store updating, questions about comic books and CCL, etc...

Xylob's Most Wanted:

G.I.Joe Special Missions TPB 2
Tales from the Transformers Beast Wars: Critical Mass
Youngblood Bloodsport #2 maybe? can you help identify?
tazy
Posted: Thursday, October 30, 2014 6:57:36 AM
Rank: Newbie
Groups: Member

Joined: 10/30/2014
Posts: 1
Points: 3
I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???Wall Wall
comicscastle
Posted: Thursday, October 30, 2014 7:28:41 AM

Rank: Beyonder
Groups: Member, Super Seller

Shop at My Store

Joined: 1/30/2008
Posts: 15,174
Points: 429,662
Location: New Jersey
tazy wrote:
I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???Wall Wall
Not sure what you're talking about. You are not a seller on CCL and this post doesn't belong in this section.



The following stores are all stores that I've dealt with or have become friends with through the forums and I highly recommend them all.
Comics Castle-owned & operated by Pat McCauslin
Alpha Comics--ComicVortex--Comic Cellar


MoonKnight1
Posted: Thursday, October 30, 2014 7:54:30 AM

Rank: Celestial
Groups: Guru, Member, Moderator, Sports Host, Super Seller

Shop at My Store

Joined: 5/24/2010
Posts: 3,328
Points: 12,375
Location: Richmond, VA
tazy wrote:
I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???Wall Wall

Hi Tazy!

Welcome to Comic Collector Live!

Not sure what your point is there, please explain. Time Out Confused

Howie

Fantastic News! Hall of Heroes has now surpassed 600 Hero Ratings! I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear. Excelsior!



Hall Liquidations


MoonKnight1
Posted: Thursday, October 30, 2014 7:55:27 AM

Rank: Celestial
Groups: Guru, Member, Moderator, Sports Host, Super Seller

Shop at My Store

Joined: 5/24/2010
Posts: 3,328
Points: 12,375
Location: Richmond, VA
comicscastle wrote:
tazy wrote:
I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???Wall Wall
Not sure what you're talking about. You are not a seller on CCL and this post doesn't belong in this section.

He quoted from my signature. I'm confused as well.

Fantastic News! Hall of Heroes has now surpassed 600 Hero Ratings! I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear. Excelsior!



Hall Liquidations


comicscastle
Posted: Thursday, October 30, 2014 8:00:47 AM

Rank: Beyonder
Groups: Member, Super Seller

Shop at My Store

Joined: 1/30/2008
Posts: 15,174
Points: 429,662
Location: New Jersey
MoonKnight1 wrote:
comicscastle wrote:
tazy wrote:
I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???Wall Wall
Not sure what you're talking about. You are not a seller on CCL and this post doesn't belong in this section.

He quoted from my signature. I'm confused as well.
Did he place an order with you? Maybe he's being sarcastic.



The following stores are all stores that I've dealt with or have become friends with through the forums and I highly recommend them all.
Comics Castle-owned & operated by Pat McCauslin
Alpha Comics--ComicVortex--Comic Cellar


MoonKnight1
Posted: Thursday, October 30, 2014 8:21:50 AM

Rank: Celestial
Groups: Guru, Member, Moderator, Sports Host, Super Seller

Shop at My Store

Joined: 5/24/2010
Posts: 3,328
Points: 12,375
Location: Richmond, VA
comicscastle wrote:
MoonKnight1 wrote:
comicscastle wrote:
tazy wrote:
I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???Wall Wall
Not sure what you're talking about. You are not a seller on CCL and this post doesn't belong in this section.

He quoted from my signature. I'm confused as well.
Did he place an order with you? Maybe he's being sarcastic.

Nope, no order. That's what I thought at first...plus I'm the King of Sarcasm and I think I would know it when I see it. Silly

Fantastic News! Hall of Heroes has now surpassed 600 Hero Ratings! I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear. Excelsior!



Hall Liquidations


The_Valiant_One
Posted: Thursday, October 30, 2014 9:47:55 AM

Rank: Administration
Groups: CCL Feature Crew, Forum Admin, Guru, Member, Super Seller

Shop at My Store

Joined: 6/7/2007
Posts: 4,920
Points: 128,757
tazy wrote:
I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???Wall Wall


Welcome to CCL, Tazy! Your post is slightly confusing, as it's quoting Howie's signature with a couple of heads beating against a wall...however if you have any questions or need any help, I hope you'll post here or send an email to HELPDESK@COMICCOLLECTORLIVE.COM. Thanks!

Thundercron
Posted: Thursday, October 30, 2014 10:37:47 AM

Rank: Celestial
Groups: Member, Super Seller

Shop at My Store

Joined: 9/14/2008
Posts: 2,623
Points: 32,584
Location: Vancouver, Washington
MoonKnight1 wrote:
comicscastle wrote:
MoonKnight1 wrote:
comicscastle wrote:
tazy wrote:
I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???Wall Wall
Not sure what you're talking about. You are not a seller on CCL and this post doesn't belong in this section.

He quoted from my signature. I'm confused as well.
Did he place an order with you? Maybe he's being sarcastic.

Nope, no order. That's what I thought at first...plus I'm the King of Sarcasm and I think I would know it when I see it. Silly


Aw, you have a stalker! If you wind up disappearing, Howie, we know the place to start looking. You will be avenged.
MoonKnight1
Posted: Thursday, October 30, 2014 6:12:58 PM

Rank: Celestial
Groups: Guru, Member, Moderator, Sports Host, Super Seller

Shop at My Store

Joined: 5/24/2010
Posts: 3,328
Points: 12,375
Location: Richmond, VA
Thundercron wrote:

Aw, you have a stalker!

Wouldn't be my first. Ooh

Fantastic News! Hall of Heroes has now surpassed 600 Hero Ratings! I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear. Excelsior!



Hall Liquidations


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