Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID xxxxxx, and have determined that this does not resolve my dispute. For your reference, details of the offer I reviewed appear below.
There is no aspect to Lone Star's response that is accurate beyond the first sentence. Lone Star's response in quotes.
"[Dan] has placed 3 orders with our company since October of 2013" - Accurate
"In each order, the customer has returned items stating he was displeased with grading." - Inaccurate. I only made an inquiry about incorrect items received (nothing to do with grading) on the first order via e-mail on October 30, 2013 (see attachment "2013.10.30 email"). I made no contact with Lone Star regarding the second order at all. The third order was the only one I actually returned due to incorrect items received with an off-handed comment about the grade of one item, but the return wasn't due to grading.
"Each time, the customer was told he could return any items he was unhappy with for a refund. He was also told, postage up to $3.00 would be refunded if the items returned were found to be misgraded." - Inaccurate. As I never actually complained about the grading, there was never discussion regarding shipping refunds being contingent on misgrading. In the two e-mails regarding returns, the same language was used, "Upon receipt we will refund you for the Basic return postage (up to $5.00), as well as the books." (see attachments "2013.10.30" and "2013.05.31 email").
"The items he returned from his last order were still found to meet our grading standards, and postage was not refunded." - Irrelevant. As noted above, there was nothing returned due to grading disputes and, as such, there was never a contingency on the refund of shipping.
"In regards to items reported missing cards, we state the following: 'Posters, COA's cards, maps, 3-D glasses, stickers and inserts are not guaranteed to be included unless listed in the item title/description..." - The item in my original complaint DID list that cards were included. And, still does at http://mycomicshop.com/search?TID=134861,
"Included are...two different ShadowHawk cards and a Cyberforce card!"
"Due to the continual return of items from the customer, we felt that we would not be able to meet his grading standards..." - Inaccurate. Again, there was ONE return, not continual returns. That ONE return was based on incorrect or duplicate items being delivered, not grading. There was never a dispute about grading.
"...and asked that he not order from us further." - Inaccurate. There was no communication whatsoever from Lone Star regarding my account being deleted even after two inquiries.
Either Lone Star has me confused with another customer or they have just completely lied about every aspect of our transactions.