tafgreentree - We posted a few books as a test to learn about this program, then forgot about them it was and honest mistake we were able to fill one order and was trying to dig out the second order buyer filed a dispute before we could get the order pulled 100% our fault but we did explain to the buyer what happened and that we were trying to locate the books to fill the order before the dispute was filed, once the dispute was filed we refunded immediately, we also offered a full refund prior