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Software freezing during updates

periojustin
Monday, June 22, 2020 7:15:29 PM

Rank: Supporting Cast
Groups: Member

Joined: 1/15/2007 | Posts: 10 | Points: 4,271

Every time I remove a title from my inventory and do an update, the software gets stuck on the following:

Cleaning Database
Inactivating Issues
7 of 12

It gets stuck on this message and never resolves. I have to force shut the software. I am hoping I can get it back.
Whatever happened with the cloud based software we were promised?

MoonKnight1
Tuesday, June 23, 2020 11:29:51 AM

Rank: Beyonder
Groups: Forum Admin, Guru, Member, Moderator, Sports Host, Super Seller
Location: Richmond, VA

Joined: 5/24/2010 | Posts: 10,311 | Points: 49,443

Shop at My Store

They have been working on the cloud based solution for a while and I am hoping that it will be here soon.

In the meantime, you can contact the Help Desk here: helpdesk@comiccollectorlive.com

Or call: 615-264-4747

Or you can e-mail Steve Boyd directly here: steve@golocomedia.com

If you have any trouble getting hold of them (you shouldn't) please send me a PM and I will help make the connection.

Hopefully it will be an easy fix. They have never let me down.

Howie

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Xylob
Tuesday, June 23, 2020 7:16:53 PM

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Groups: Approver, Member

Joined: 8/12/2007 | Posts: 9,652 | Points: 108,027

Need help with a Change Request?Click here to contact an approver!
Problems with CCL?
Send an email right away (don't delay!) to helpdesk@comiccollectorlive.com
615-264-4747
Offices are open M-F 8am-5pm Central Time.
You can also e-mail the Chief Brand Officer directly to try to resolve questions/stuff at steve@golocomedia.com for help with password resets, general customer service questions, store order resolution, credit card store updating, questions about comic books and CCL, etc...

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Take it upon yourself to judge me... and you damn yourself by declaring you are greater than the One.

Joe
Tuesday, June 30, 2020 11:09:44 AM

Rank: Administration
Groups: Approver, CCL Feature Crew, Forum Admin, Member, Subscriber
Location: Nashville

Joined: 1/5/2007 | Posts: 2,476 | Points: 14,846

periojustin wrote:

Just remove one title at a time, and see if that resolves the issue. If not, then you may have to restore to a back up (where it was not happening) and try removing one title at a time from that point.

JB

Joe Butler
CEO / Founder

You can reach us by phone at (615) 264-4747
and you can e-mail us at helpdesk@comiccollectorlive.com

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